email management – LiveHelpNow Blog

We’ve updated the look and feel of the charts and graphs in LiveHelpNow Analytics to make them more accessible & responsive. View & Sort Chat, Ticket, and Call history using multiple tags. You ...

https://livehelpnow.net/blog/improved-analytics-and-ticket-surveys-help-you-capture-more-customer-feedback/

As a commercial business providing any kind of service or product to the general public, you are likely to find that you occasionally get feedback that is less than positive. You might provide fa...

https://livehelpnow.net/blog/how-to-respond-to-e-mail-complaints-effectively/

How many times have you come in on a Monday morning, checked your email, and then instantly wanted to go crawl back in bed after seeing tons and tons of unanswered emails? How many times has some...

https://livehelpnow.net/blog/do-i-really-need-a-ticket-system/

Software Advice’s customer service investigator blog recently published the results of an in-depth survey targeting hundreds of customer support managers, IT directors and other customer servi...

https://livehelpnow.net/blog/softwareadvice-com-surveys-customer-service-software-buyers/

The LiveHelpNow Knowledge Base article editor has a new look and feel along with better performance. You’ll now be able to create ‘private’ tickets that are never visible to customers & edi...

https://livehelpnow.net/blog/knowledge-base-article-editor-and-ticket-system-notifications-get-a-facelift/

The case of the missing shoes Robert is window shopping for shoes online. He lands on a store and likes what he sees in the selection. He picks out a pair and orders it- the store advertises a th...

https://livehelpnow.net/blog/customer-email-management-giving-you-nightmares-heres-your-shining-knight/