Even in today's world of mobile banking, online bill pay, and
paperless billing, there are still a large number of consumers who pay
their bills the "old fashioned" way – walking into the biller's
local office or mailing a check to a remote lockbox location. This
process is very costly, and involves the handling checks and related
payment documents at a distributed or remote office, followed by
transportation of these items to a centralized location for
processing. This can result in lost or misdirected payments with the
associated consequences of increased customer service center call
volumes and reduced customer satisfaction. A multi–format capture
device helps eliminate these issues. These devices image checks and
full-size documents to enable capture of all payments data including
coupons, envelopes, correspondence, invoices, or other documents
related to the customer payment transaction. All documents are imaged
on the same device, allowing an efficient method to digitize important
accounts receivable information. A cost effective, multi–format
capture device can help automate the process and assist in more
accurately applying payment information to the correct customer
account while expediting accounts receivables and minimizing the
number of posting files. Products for this application