BenchmarkPortal

September 30, 2015 -- Questar Assessment Inc., a K–12 assessment provider focused on building a bridge between learning and accountability, has achieved certification as a Center of Excellence ...

http://benchmarkportal.blogspot.com/2015/09/questar-assessment-inc-customer-service.html

Health Net Federal Services, LLC, a wholly owned subsidiary of Health Net, Inc. (NYSE:HNT), is now certified as a Center of Excellence by BenchmarkPortal for the third consecutive year. Click ...

http://benchmarkportal.blogspot.com/2015/08/health-net-federal-services-earns.html

Surveys are an invaluable tool for researching the attitudes, feelings, concerns, and priorities of your customers. By constructing a questionnaire and collecting responses, we can draw a pro...

http://benchmarkportal.blogspot.com/2015/07/new-survey-design-data-analysis.html

Call center leaders want well-trained employees who are good performers, but they need practical training solutions that can be implemented quickly, without breaking the bank. IF they can be as...

http://benchmarkportal.blogspot.com/2015/07/calltalk-caramels-investments-in.html

In March, Mayo Laboratory Inquiry (the customer service center for Mayo Medical Laboratories) was certified as a Center of Excellence by BenchmarkPortal, a global leader in the contact center in...

http://benchmarkportal.blogspot.com/2015/05/mayo-medical-laboratories-earns-center.html

For the fourth year in a row, 2011-2012-2013-2014, the Egis Projects Canada Golden Ears Bridge Customer Service Center has earned recognition as a Certified Center of Excellence by Benchmark Po...

http://benchmarkportal.blogspot.com/2015/05/egis-projects-canada-certified-for-4th.html

  Alliance Data Systems Corporation , a leading global provider of data-driven marketing and loyalty solutions, today announced its Card Services business, a premier provider of branded priva...

http://benchmarkportal.blogspot.com/2015/04/alliance-datas-card-services-business.html

QBE’s Mortgage & Lender Services has secured the Call Center of Excellence re-certification from BenchmarkPortal for the ninth year in a row. In addition, QBE also participated in BenchmarkPort...

http://benchmarkportal.blogspot.com/2015/04/qbe-nine-years-of-call-center-excellence.html

Customers are demanding more efficient and effective service from Contact Centers throughout all industries. Host Bruce Belfiore chats with veteran manager Walt Sweeney about a Lean Six Sigma app...

http://benchmarkportal.blogspot.com/2015/04/a-lean-six-sigma-approach-to-contact.html

BenchmarkPortal ranks the top call center operations in North America based on operational metrics. Click here to see who won: http://www.benchmarkportal.com/call-center-newsresources/press-rel...

http://benchmarkportal.blogspot.com/2015/04/announcing-top-ranking-2015-top-100.html

Ameritas Life Insurance Corp.’s group division has been awarded the BenchmarkPortal Center of Excellence award for the eighth consecutive year. Among the top honors in the customer service in...

http://benchmarkportal.blogspot.com/2015/04/ameritas-earns-eighth-consecutive.html

Proctor Financial, Inc. (PFI) is announces the recertification of its call center as a Center of Excellence by BenchmarkPortal for 2014. PFI also received this honor in 2011, 2012 and 2013. Call...

http://benchmarkportal.blogspot.com/2015/03/pfi-earns-esteemed-center-of-excellence.html

February 13, 2015 – Birch Communications, Inc., (“Birch”) a leading technology service provider of IP-based communications, broadband, cloud and IT services to small, mid-sized, enterprise...

http://benchmarkportal.blogspot.com/2015/03/birch-earns-prestigious-center-of.html

February 28, 2015 -- Synchrony Financial (NYSE:SYF ), a premier consumer financial services company with 80 years of retail heritage, today announced it has been re-certified as a 2015 Customer ...

http://benchmarkportal.blogspot.com/2015/03/synchrony-financial-re-certified-as.html

January 20, 2015 -- Church Mutual Insurance Company's National Customer Service Center (NCSC) has been recertified as a Center of Excellence by BenchmarkPortal. To achieve certification as a C...

http://benchmarkportal.blogspot.com/2015/01/church-mutual-service-center-certified.html

January 2, 2015 -- McKesson Specialty Health today announced that its Reimbursement, Access & Safety Services Solution Center has earned certification by BenchmarkPortal as a Center of Excellenc...

http://benchmarkportal.blogspot.com/2015/04/mckesson-specialty-healths.html

The MAXIMUS customer contact centers achieved the Center of Excellence distinction based on best practice metrics drawn from the world’s largest database of objective and quantitative performa...

http://benchmarkportal.blogspot.com/2014/12/maximus-contact-center-operations-in.html

The Blue Cross Blue Shield of Massachusetts (Blue Cross) Retail Sales and Retention team has been certified as a Center of Excellence by BenchmarkPortal, a leading contact center research and c...

http://benchmarkportal.blogspot.com/2014/12/the-blue-cross-blue-shield-of.html

December 1, 2014 -- Canon U.S.A., Inc., a leader in digital imaging solutions, is proud to announce that for the sixth consecutive year it has earned the Center of Excellence certification by B...

http://benchmarkportal.blogspot.com/2014/12/canon-usa-earns-center-of-excellence.html

BY BRUCE BELFIORE, SENIOR RESEARCH EXECUTIVE AND CEO, BENCHMARKPORTAL Ok.  Here’s my bid for a Nobel.  One of the macro questions for the customer contact industry is: “Does a robust c...

http://benchmarkportal.blogspot.com/2014/10/contact-center-economics-101-nobel.html

BENCHMARKPORTAL RECOGNIZES THE EXCEPTIONAL EFFICIENCY AND EFFECTIVENESS OF THE GE CAPITAL FLEET SERVICES CONTACT CENTER BY AWARDING IT CERTIFICATION AS A CENTER OF EXCELLENCE FOR THE FOURTH YEAR...

http://benchmarkportal.blogspot.com/2014/10/ge-capital-fleet-services-contact.html

BENCHMARKPORTAL RECOGNIZES THE EXCEPTIONAL EFFICIENCY AND EFFECTIVENESS OF THE EFG BY AWARDING IT CERTIFICATION AS A CENTER OF EXCELLENCE. THE GRANTING OF CERTIFICATION IS BASED ON A COMPANY’S...

http://benchmarkportal.blogspot.com/2014/10/efg-companies-achieves-certification-as.html

BenchmarkPortal is reaching out to gather data about your center's QUALITY ASSURANCE PROGRAM. Participants will receive a summary report of data compliments of BenchmarkPortal.   The goal of ou...

http://benchmarkportal.blogspot.com/2014/10/youre-invited-to-participate-in-our.html

BENCHMARKPORTAL RECOGNIZES THE EXCEPTIONAL EFFICIENCY AND EFFECTIVENESS OF THE BRIGHT HORIZONS® CONTACT CENTER BY AWARDING IT CERTIFICATION AS A CENTER OF EXCELLENCE FOR THE FOURTH YEAR IN A RO...

http://benchmarkportal.blogspot.com/2014/10/bright-horizons-family-solutions.html

  THERE IS STILL TIME TO REGISTER! LODGING & CLASSROOM SEATS AVAILABLE. Join Us For a Unique Week of Learning. PRE-SYMPOSIUM CERTIFICATION WORKSHOPS Management Certification Worksh...

http://benchmarkportal.blogspot.com/2014/10/call-center-campus-week-there-is-still.html