DrVoIP on Collaboration, Security and Cloud Computing!

Configuring Amazon Connect Voice Mail For several years we have been deploying a modified version of the Amazon Connect Voice Mail solution as published by the AWS team to GitHub!   When Amazon...

https://drvoip.com/awsconnect/configuring-amazon-connect-voice-mail/

The Challenge! We had a voice notification system setup to alert member of our “club” about meetings and special events.  It consisted of a Dynamodb table that listed the phone numbers of th...

https://drvoip.com/awsconnect/membership-notification-system-using-aws-pinpoint-sms/

Emergency Notification? There are a number of use cases for an application that can process a list of contacts to be notified by voice message of an impending event.  The event may be an emergen...

https://drvoip.com/blog/voip-service-solutions/voicealert/

Dynamic Call Centers? We can dynamically reconfigure our contact flows, the experience a caller has when calling our contact center.   To do this, we us DNIS (i.e. dialed number information ser...

https://drvoip.com/technical-managers/diy_advanced_kit/

Amazon Connect Agent Scripts? We have been very impressed with Amazon Connect’s growing move into an embedded CRM.  Customer Profiles and Cases are powerful capabilities that are now integrate...

https://drvoip.com/awsconnect/agent-step-by-step-guide/

Out of the Box? AWS has configured the contact center to work out of the box.  Add a phone number, define at least one agent and using the default contact flows, you can be taking phone calls in...

https://drvoip.com/amazon-connect-contact-center/can-you-delete-an-amazon-connect-contact-flow/

Route by DNIS? A common call center request is to provide a custom greetings or route a call to a Customer Service Queue (aka CSQ) based on the number the caller dialed.   DNIS or “dialed num...

https://drvoip.com/technical-managers/wtf-is-a-dnis-map/

Is Amazon building a CRM Competitor? Amazon Connect continues to innovate and is adding new features at an accelerated rate.   They do not seem to be leaving any flesh on the bones for other th...

https://drvoip.com/business-managers/amazon-connect-adds-a-crm-package/

Pay Only for what you use We have been working with Amazon Connect since the product was introduced back in 2017.   “Pay only for what you use” is a very attractive economic principle!  We...

https://drvoip.com/awsconnect/build-it-yourself/

Why Video? If a picture is worth a thousand words then a video is an encyclopedia of information!   I remember a team building exercise in communications in which all the team mates sat with th...

https://drvoip.com/blog/voip-service-solutions/adding-video-to-your-amazon-connect-contact-center/