At the time of the offences, the sole director of Outsource Strategies was wealthy businessman Noyan Nihat. He was also one of two directors at Dr Telemarketing.
One of our children has some episodes of depression and anxiety and sometimes irrational behaviour. They have threatened suicide in the past. They also have a gambling issue.
I booked to see Take That at the new Co-op Live venue in Manchester. The concert has been moved to the AO Arena, Manchester.
My father has art apparently worth about £78,000. He was duped into paying more than £25,000 in fees linked to a promised sale, but the deal fell through.
I cannot get redemption of my capital or payment of interest that is due. I am told this depends on a sale of emeralds that suffers from constant delays.
Accountancy business owner Heather Rogers is This is Money's resident tax expert. Here is where you can check out all her previous columns to see if any involve issues affecting you.
His earnings are determined by his tax returns in which he has for years declared little or no earnings. I used to report him to HMRC using the online report form but they do nothing.
The savings figure was supplied to HMRC by National Savings. Unfortunately, I have no such account or interest. It is fictional.
I've managed my own investments and savings so far, and have built up a huge sum, but am now in a position where I think I need help.
I am in the fortunate position of earning more than £100,000 a year but this means that I am one of the people who lose their personal allowance. All earnings come from my employer and I am PAYE...
I issued a court claim for £350 against LG. The firm did not put up a defence and it was paid after I engaged bailiffs. The money is now with the court, but it won't pay me.
My insurance company Admiral, with whom I have been making a claim have only agreed to pay half the accommodation costs for our trip.
My estranged husband died suddenly. I arranged his cremation via Co-op Funeralcare. When I opened the box containing his ashes, I was shocked to find paper with details of a different man on it.
When I added in the £2,025 of savings interest that I had received my tax bill went up by an extra £1,016. If you consider £500 of that should be tax-free, I've been taxed 67%.
There was no in home monitor device at the property, and British Gas are refusing to supply one as the meter was installed more than a year ago.
We booked to fly, but they changed the flight times by two days so we had to claim a refund. I have since contacted them more than 20 times, but I have received nothing.
By mistake, £15,000 has landed in my account - I'm not surprised as my bank is hopeless these days. I'd like to spend it on a new kitchen. Can I keep the money?
As a vicar for the Church of England my housing is part of my stipend so our family home has been rented out for about 18 years. We are thinking about selling it and buying another home to retire...
My husband and I have very different views on money. I am conservative, whereas money literally burns a hole in his pocket. What should I do? Money psychotherapist Vicky Reynal replies.
My local coffee shop has stopped accepting cash which is frustrating as I do not want to use a card for purchases only worth a few pounds. Isn't this illegal as cash is still legal tender?
A lying London investment company has been banned by the Financial Conduct Authority from carrying out any activities that need its permission.
I am having a difficult time with Everlast Gym and my membership. I joined in January 2022 and only went four times. Then, unfortunately I had a seizure in January 2023.
My wife and I went for my birthday dinner at an expensive London restaurant and I got food poisoning. Can we get our money back?
I purchased my 2021 Hyundai Hybrid on May 20 last year and subsequently replaced the standard number plate with my personalised plate.
Investment firm Tradesafer promise daily high returns, and my account shows a £500 profit, but they have ignored several attempts I made to withdraw the money.
In my experience even the happiest of clans can come unstuck when the issue of money arises. Many families don't talk about money. They argue about money.
I'm looking to buy my first home but I've switched banks a few times in the last year to make the most of free cash bonuses. Is this a problem?
I am part of Uist Cat Rescue volunteer group. A previous member set up a PayPal account for us to receive donations and pay for food and litter.
My chicken curry ready meal had only four measly pieces of meat. I was starving so ate the lot as I'd just come off a long shift but I kept the packaging. How do I complain?
I bought several prints with my Halifax card. I was persuaded to buy more after a gallery 'offered' double my investment. The sale never happened and Halifax won't refund me.
I am going on holiday in three weeks and I want to take out £500 worth of Euros to spend while I'm abroad but I don't know where or when to take it out to get the best rate.
I purchased a laptop in November and had cause to send it back in December. The retailer repaired it but now the problem has occurred again.
A ring I made for a client was posted by Royal Mail Special Delivery and insured for the maximum allowed £2,500 but the parcel did not arrive.
My next-door neighbour is noisy, their garden is a mess and their house could do with some TLC. I am selling my house - is it illegal for me not to declare them as a problem?
DCB Legal has got a court judgment for £304 against a Mr Stroud at my father's home address. But no one named Stroud has lived there.
I bought shelving online and now the firm says there was a price glitch on the website. They've offered to refund me or I pay the discrepancy.
Last May they advised my number plate had been sold for £150. Since then, they have failed to pay me.
Can I sell my Christmas gifts and other items I don't want without paying tax? It depends on what you are selling, why you are selling it and whether you make a profit from the sale.
I recently retired and wanted to put £50k in premium bonds and £200k in a growth bond, which in September last year was paying 6.2% gross.
I read your article about the dodgy art seller Marks Art and felt like saying: 'Hallelujah, finally someone understands!'
Heather Rogers is This is Money's resident tax expert, and she has fielded all manner of questions over the past year.
I paid a deposit for a Christmas Eve dinner at our local restaurant. Sadly it wasn't up to much, service was slow, the food overcooked.
I've had more than £600,000 refunded this year alone - and with the continuing cost of living crisis it's crucial every penny is safeguarded.
I took out a warranty which promised to fix or replace a covered item. But the rocketing price of parts means the £599 payout now covers barely a third of the cost of buying a new one.
My daughters each own a house (outright, no mortgage); one in Oxford and one in Cambridge. Due to changing work locations they now wish to swap ownership of their houses.
I am writing to you on behalf of my 20-year-old daughter who booked a four-day holiday to Spain with Sunseeker Travel Group for £400.
I'm tempted to buy a 'designer' handbag from my local market as a Christmas gift. It's clearly a fake, but is it illegal for me to own?
The company is demanding parking penalties said to relate to others at our address. We have no idea who these people are.
Earlier this year, I decided to stock up on stamps before they went up in price, but I miscalculated what I needed and purchased far too many.
I want to decorate my house with holly for Christmas. Is it illegal to cut it from bushes on the road and in my park?
I saw your article about Havering Council and the difficulties a reader had in getting back a property that was rented to the council. Barking and Dagenham are worse.
My faulty fridge caught fire and burnt down my kitchen. Am I within my legal rights to claim for a new kitchen from the manufacturer?
My father is 87 and until 2022 was still working as an accountant. This year he's been showing signs of dementia with memory loss.
I paid £199 deposit and Anglian said if I cancelled before a surveyor visited, I would have nothing to pay. I cancelled but now the company wants £1,409.
I paid a £1,000 deposit for a wedding dress but a few days later I found another dress I liked more so I cancelled the order.
The TUI website shows that the room we have booked can accommodate two adults, one child and one infant - but the firm is still insisting that we pay to upgrade.
My husband bought a check meter and found the smart meter was recording three or four times the true figures.
My plumber keeps not turning up to fix my bathroom. So far, he's made excuses but I want him to do the job. Can I demand money off the bill?
My dear wife passed away in December last year. She had a loan with Creation that she had taken out more than two years earlier.
On the second night, the carbon monoxide alarm sounded. An engineer advised it was unsafe to remain, so we packed and drove home at midnight.
I have one son married but one of them is a spendthrift. I would like to give them enough in the will to clear the balance of their mortgage and say enough to live on per year.
There is a misconception that parking in front of someone's driveway or the entrance to their property is illegal due to Rule 243 of the Highway Code
I hired a car from Europcar at Pisa airport in Italy. It was a new vehicle, with a few miles on the clock. The day before travelling home, it would not start.
Here is something I do not often say to readers: the bank is in the right; you are in the wrong.
I damaged an alloy wheel driving over a pothole. I called the council but was told that while I am legally entitled to make a claim, it is unlikely to be upheld.
In September 2022. I purchased two tickets for An Evening With Al Pacino through ticket agency Eventbrite at a cost of £850.
I sold my laptop on eBay for £728. I paid Evri £25.80, including insurance. The package never arrived and I had to refund the purchaser.
Barclays keeps threatening to close my account. I have been a customer for 13 years, but it got in touch a year ago asking for business information.
I made a claim on my home insurance policy after my house was damaged by last week's heavy rainfall. But my claim has been rejected by my insurer.
I'd never been able to justify the price tag of €300 (£260). I ordered the vase at the end of December, and it was shipped straight away.
Last year I was treated for prostate cancer. On June 14 this year, my wife and I were on a short break in Cornwall when I was caught short while driving.
I wasn't able to turn up for my haircut last week and now my hairdresser is charging me for the missed appointment. Is that legal?
I am pretty sure that Jonothan Piper, jailed for running Embassy Wine UK Ltd, is the same person as Jon Sullivan, now an adviser at Yield Gallery, an art investment company.
I want to have branches from a neighbour's tree which overhang my garden cut down. I'm worried they will damage my house if they are blown down.
I recently logged into my account with software firm McAfee. My account showed that the anti-virus and internet security expired in January 2017.
My understanding was if I only owned a property in Australia, showed my ties to the UK were cut and lived here long enough my estate would fall outside of any UK Government inheritance tax claim.
My tenant moved out and it was empty for three months. Recently, gas and electricity on my second home has typically cost about £200 a month.
I've just had my home insurance renewal notice from AXA, and it has inexplicably increased my annual premium from £320 to £856.
I've made a claim on an extended warranty in relation to my faulty oven. The claim has been accepted, but the warranty provider keeps cancelling.
I purchased the clock at auction, and arranged for packing and shipping using UPS. But the company miscalculated tax and duties.
It's a common complaint that hotels and hotel rooms look nothing like the pictures on a website.
I received an email saying I was to receive a full refund of £838, but it has never turned up.
I pay to have a cousin's grave maintained in London. Earlier this year, I was asked to send £220 to continue this service for the next ten years.
Interest was fixed at 11.75 per cent and repayment due in February 2022. My letters to the company go unanswered.
I took a jumper to Sunlite Dry Cleaners in Sunderland in March but when I got it back it had shrunk. I discovered Sunlite has gone bust.
We ordered an Ikea kitchen in December 2021. We were told it would be delivered at the end of February and installed the following week.
While the emotional impact of a dog bite cannot be insured against, the financial impact to the dog owner can be.
I moved to London from the East Midlands, and now can't find a home that is suitable for me and doesn't breach the £450,000 limit. What are my options?
I bought a £269 memory foam mattress in a box from Dunelm for our spare bed. When I unpacked it at home, the mattress started growing hugely.
I received a call last week from a caller claiming to be from Metro Bank fraud protection team. She told me that my account had been compromised
SSE discovered that the meter was on its database as Pay As You Go, but I could see that it was a normal credit meter. I have still not been charged for gas.
I purchased trainers from an EU website. They were advertised at £145, but I have now been hit with additional import and tax costs. Can they do this?
In 2019 I applied for a refund of PPI premiums that I'd paid on some loans. I received the money owed with no problems.
He knew all the details of my art portfolio and said I could sell my prints, but I had to pay £6,600 up front to have them sent from storage in Switzerland.
I have Enduring Power of Attorney for my father who is in a care home. I wanted to invest in NS&I Guaranteed Income Bonds to pay the fees, but it says there is a problem.
I am 80 years old and care for my husband, who has Alzheimer's. In January this year, he had a hearing test at Boots Hearing Care in Stockport.
I bought a two-year-old car from a reputable local dealership and it was described as having one previous owner. I checked the service book to discover the car was brand new.
Could we have ended up with a big refund if we'd kept all receipts? And is there a way to claim any tax refunds now we're home?
I've noticed in your monthly list of Premium Bonds winners that there never any prize winner from these places - is it bad luck or something else?
Savers moving their money between different types of Isa have been left in limbo due to lengthy transfer delays, This is Money has found. How long should it take and will interest be backdated?
In order to offset an increase in its charges, Tier One recommended we move our investment. This reduced the stability of our pension fund.
Mercedes has recalled my Class 350 saloon car due to a problem with bolts in the steering system. The recall letter stated that fixing this would take between one and four hours.
In January I switched my broadband to BT, as I needed a faster, more reliable connection that could cope with five people in our household often being online at the same time.
I invested in Paragon Time Trading. You wrote about this, and its links to investment sales company Incrementum Funding, owned by Timothy Sandhu.
I purchased an Audi A1 from a dealership in Swansea. As I live nearly 200 miles away, the whole deal was transacted online. I feel I made a mistake - does the 14-day cooling off period apply?
Revolut will not accept her complaint or refund the money, stating that she would have received online warnings. Is there any way to get the money back?
My financial adviser came to me with an offer to invest in shares. I sent him £25,000. I later found he bought the shares in his own name. He said the money had been a loan.
I ordered three dresses from online shop Shein two months ago and have still not received my delivery. Shein says the parcel was delivered.
One of my daughters sadly passed away earlier this year. Some time later, her husband gave her Apple Watch to my other daughter.
I looked into it and have seen conflicting advice with some saying the council can still put a charge on my property for care costs.
My mother has received an email from the IFFIA. Have you heard of this firm? My concern is that this could be just another scam.
I was due to take an 8.50pm flight from Geneva to London. However, on the morning of the day of my flight, strikes were announced at the airport.
My current mortgage with Nationwide, with whom I have been for 20 years, expires in December. But they will not offer me a new deal due to my age.
Our reader is refusing to pay a £170 penalty to Euro Car Parks as - he says - he paid for the parking and can prove it.
There were no warnings to say it was a 'lead booker event' - which means the person who books the tickets has to attend.
A debt agency is chasing me for more than £2,000 after a fraudster used my company name and address to open an account with payment service Worldpay.
I'm supposed to be going on a big family holiday to Greece with grandparents and little ones in tow later this month. But the heat looks unbearable.
I was assured I would get my house back after giving three months' notice to the council, as the council is legally my tenant rather than the actual occupant.
I moved into a new-build property in July 2022. The property had a smart meter, however there was no in-home display left in the property by the prior residents.
My round trip from London Gatwick to Dublin Airport with Ryanair was delayed by a combined total of three hours if you take into account delays on the inbound flight and the outbound flight.
I am having a nightmare with the Driver & Vehicle Licensing Agency renewing my licence so I can pick up a motorhome I am purchasing.
I had double glazing installed in January 2022. I paid partly in cash, partly by bank transfer. After completion of the job, lots of problems came to light.
NS&I is refusing to make any payment, stating this will have to go to probate - but this may take a long time and it is the only money that my mum has to live on.
Can you help me get my money back from Wines Premier Cru Limited?
I am vice-chair of the Pelenna Valley Male Voice Choir. In July 2019, the choir decided to undertake a short tour to Germany the following year.
We have been told by Eon that our electric meter needs replacing and it is a 'legal obligation' to do so. Is this correct? Our meter was installed in 2003.
Pilley was sentenced at Preston Crown Court following a five-year investigation and an eight-month trial.
I have been a residential British Gas customer since February 2021 when I moved into a converted pub - but now it thinks I run a business and I can't convince it otherwise.
In early May I accidentally transferred £23,000.19 instead of £23.19 to pay my mother's bill - and I still haven't had the money back.
My mum is a huge fan of the Korean boy band BTS - but she isn't great with computers, and signed up to three Spotify accounts by mistake.
My wife and I recently updated our wills. I was keen to explore a trust option whereby I could leave property to my three children. I was advised against this option by our solicitor.
We booked a holiday to Albir in Spain to attend a friend's 60th birthday, When checking in at Gatwick, my passport was pronounced out of date.
We lost a day of our holiday, including the hotel we had paid for, but Vueling just refuses to acknowledge my claim.
I paid £35 to send the sail to a Gumtree buyer, but shortly afterwards, I discovered that UPS had charged an extra £441 to my bank account.
I suffered a cardiac arrest in October 2020 and tried to make a claim on my critical illness insurance with Royal London. The claim was refused.
I received an email from solicitors acting for the other driver, saying that Privilege had not paid up and I was being sued.
My wife and I would like to make sure that he is provided for with a private monthly pension for life when he retires. What's the best way to do it?
When a consumer has full knowledge of their rights, sound advice on the law, and knows the guidelines on how to complain - then big businesses back down.
I set up a standing order of £550 a month to pay off my buy-to-let mortgage with Barclays. Twelve monthly payments were sent to Barclays Bank.
Our accounts were frozen by HSBC under the pretence of a 'safeguarding' review.
On a recent trip to Southwold, Suffolk, I was messing around with the 2p pusher machines in the arcades with my daughter.
On Wednesday, I was on the 17.54 train from London Liverpool Street to Southend Victoria - it was hot, overcrowded and had no air con. What are my rights to compensation?
Smith & Partner's offices are closed, its phones are unanswered and my email inbox is chock-full of messages from victims of what can now only be described as a multi-million pound scam.
Someone scraped the car - a Nissan Micra - resulting in scratches on one of the doors. This happened unbeknownst to me, so I was stunned to get a £982 bill.
I claimed almost £600 from British Airways but I'm having difficulty getting any response. The sum includes a refund and compensation.
I claimed almost £600 from British Airways but I'm having difficulty getting any response. The sum includes a refund and compensation.
Winebuyers Group Ltd seems to have phoenixed out of a legitimate business which failed in 2021.
With a £25,000 stake, winning nothing at all for a whole year seems extremely unlikely.
To avoid in the future potentially my brother's wife being entitled to some of the inheritance we have discussed the option of my grandmother leaving 100 per cent to myself.
The medical bill for my treatment was £3,845 and I made a claim for this amount on my Staysure travel insurance policy. Three months later the claim has not been settled.