Comments on: Customer Experience: What Really Matters?

In reply to Brenda Fennell. You are right, Brenda. It can be sometimes hard to provide fast su...

https://www.providesupport.com/blog/customer-experience-really-matters/#comment-732402

Great advice (tips for flawlessness) to take to heart! The email response of one business day: this is dependent upon the customer's expectations. Most of my customers prefer to have a response w...

https://www.providesupport.com/blog/customer-experience-really-matters/#comment-732221

In reply to Brian. Thank you for commenting, Brian. I totally agree with you. Sometimes compan...

https://www.providesupport.com/blog/customer-experience-really-matters/#comment-729168

Olga, excellently written! Another challenge that needs to be artfully dealt with is the expectation gap that sometimes exists from consumers who have an inflated concept of entitlement from a co...

https://www.providesupport.com/blog/customer-experience-really-matters/#comment-728885

In reply to lisa yetman. You are right, Lisa. Exceeding your customers' expectations and provi...

https://www.providesupport.com/blog/customer-experience-really-matters/#comment-722601

In reply to Melynda Mundy. Thank you for reading, Melynda. I agree that perception is really i...

https://www.providesupport.com/blog/customer-experience-really-matters/#comment-722599

Any time a customer comes through your front door, calls your company, or logs in to your Website (if available), they expect to be satisfied at the very least. It is even better when you can tot...

https://www.providesupport.com/blog/customer-experience-really-matters/#comment-722471

My opinion still remains that perception is everything. How the customer feels about their experience with your company is the critical "first impression" which then becomes their memory and opin...

https://www.providesupport.com/blog/customer-experience-really-matters/#comment-722429