ITSMTransition

I don’t try to be controversial, but this whole metrics and SLA thing is problematic. To be blunt: so many organizations measure and report on a great many things, most of which just doesn’t ...

https://itsmtransition.com/2023/05/measure-what-matters/

I’ve helped a lot of organizations improve their Change Management capability. When coming in from the outside, it’s important to quickly size up the culture and context to the best of your a...

https://itsmtransition.com/2023/04/change-management-is-not-cab/

I’ve seen several articles recently railing against the very idea of best practices. In this article, I’ll take a closer look at where this criticism is coming from and take it head on. I rec...

https://itsmtransition.com/2022/09/who-said-best-practices-are-best-for-everyone/

If there’s one thing that describes successful organizations in our time, it’s “agility” – the ability to quickly detect and rapidly act on change in ways beneficial to the organization...

https://itsmtransition.com/2021/12/making-itsm-more-agile-part-2/

There’s no doubt about it; we’re in the Age of Agile. We’re kind of late into it, yet, I’m frequently asked how we can ‘agilize our ITSM.’ Why isn’t ITSM agile? ITSM has taken a bea...

https://itsmtransition.com/2021/12/agile-izing-itsm-part-1/

Change Management has again returned to the headlines, though you may not have heard it that way. Two years ago in Change Management in the age of DevOps, I wrote about the profound business impa...

https://itsmtransition.com/2021/10/is-change-management-obsolete-again/

Here we go again. Announced this week – Axelos – the company who owns ITIL is being sold to PeopleCert. Industry response varied greatly, but nearly eclipsed another significant announcement...

https://itsmtransition.com/2021/06/itil-is-insufficient/

There’s been a great deal of discussion recently about the phrase “Change Control” – especially  with ITIL® 4 switching from Change Management to Change Control in the initial release o...

https://itsmtransition.com/2020/01/control-offensive-im-throwing-the-flag/

“IT is becoming more integrated into the business of organizations, and more integrated with the work of their staff and customers. As a result, the pace and frequency of change – changing re...

https://itsmtransition.com/2019/08/change-management-in-the-age-of-devops/

IT has been calling Change Management by that name for decades. In the latest update to the de facto ITSM framework – ITIL®, the practice has unceremoniously been renamed to Change Control. A ...

https://itsmtransition.com/2019/06/whats-with-change-control-in-itil4/