In reply to Sonia Pitt. Thank you for your comment, Sonia and for sharing ...
Very nice and informative info-graphic and I completely agree on the point that customer service can't be ignored and even should not be delayed these days. Additionally, I really believe that me...
In reply to Rich Flaherty. Thank you for your comment, Rich. I think that ...
Olga, I run a company that provides customer recovery and feedback services for large brands; typically, we are dealing with unhappy customers and the normal channels of communication are phone, ...
In reply to Marius @ Worktops Co. Thank you for your comment, Marius. I to...
Love the infographic Olga, I completely agree that customer service and social media are the perfect match these days but sometimes I get worried by the people who assume social media is the answ...