Two years ago, I told the story of US Airways essentially holding my wife and children hostage in Georgia, demanding that we pay hundreds of dollars in change fees so that they could fly home a d...
https://blog.kamens.us/2011/04/12/us-airways-another-awful-change-fee-extortion-story/
(Follow the whole story at http://blog.kamens.brookline.ma.us/tag/trapped-in-georgia/.) I got my monthly US Airways Dividend Miles statement in email today. Here’s what I sent in response: Ma...
https://blog.kamens.us/2009/03/23/sayonara-to-us-airways-dividend-miles/
(Follow the whole story at http://blog.kamens.brookline.ma.us/tag/trapped-in-georgia/.) Executive summary As expected, US Airways refused to refund the $500 we paid to get my wife home after her ...
https://blog.kamens.us/2009/03/18/us-airways-responds-to-my-letter/
(Follow the whole story at http://blog.kamens.brookline.ma.us/tag/trapped-in-georgia/.) I posted a complaint about our US Airways experience at http://www.my3cents.com/showReview.cgi?id=51307.
https://blog.kamens.us/2009/03/17/complaint-posted-on-my3centscom/
(Follow the whole story at http://blog.kamens.brookline.ma.us/tag/trapped-in-georgia/.) (If you’re trying to find out how to complain to US Airways, see this posting.) March 10, 2009 Doug Parke...
https://blog.kamens.us/2009/03/10/complaint-letter-to-ceo-of-us-airways/
(Follow the whole story at http://blog.kamens.brookline.ma.us/tag/trapped-in-georgia/.) Good: I just spoke to the U.S. Airways reservations desk and booked my wife and kids on the same flight for...
https://blog.kamens.us/2009/02/23/us-airways-the-good-the-bad-and-the-unbelievable/
(Follow the whole story at http://blog.kamens.brookline.ma.us/tag/trapped-in-georgia/.) I got the letter from the nurse in Georgia, confirming that my wife was too ill to fly today, at 3:00pm tod...
https://blog.kamens.us/2009/02/23/trapped-in-georgia-still-no-tickets-for-tomorrows-flight/
(Follow the whole story at http://blog.kamens.brookline.ma.us/tag/trapped-in-georgia/.) I waited on hold for almost two hours before finally being connected to someone in the customer relations d...
(Follow the whole story at http://blog.kamens.brookline.ma.us/tag/trapped-in-georgia/.) I faxed the letter below to the U.S. Airways customer relations department over 40 minutes ago. So far, n...
https://blog.kamens.us/2009/02/23/complaint-letter-to-us-airways/
(Follow the whole story at http://blog.kamens.brookline.ma.us/tag/trapped-in-georgia/.) There’s an old Dilbert strip where the boss makes his disdain for his employees so clear that Dilbert blu...
https://blog.kamens.us/2009/02/23/us-airways-stops-pretending-to-care-about-its-customers/