Cultivating Employee EngagementThrough Our Culture Champions As the company grew and new locations were opened, we needed a means giving life to the GlowTouch culture and shrinking the distance a...
We’re fusing deep CX expertise together with purpose-built AI The Lightbird AI platform is revolutionizing the role of contact center agents, marking a significant shift in customer service dyn...
ANALYST RESOURCE PORTAL Welcome to the GlowTouch Analyst Resource Portal. We are thrilled to share with you our proprietary technology tools, including the WizDom Virtual Coach, GlowText Analytic...
Employee engagement is the bedrock of driving motivation. But how do we build a culture of employee engagement? Every organization has an identity or a culture that reflects how the establishment...
https://www.glowtouch.com/building-culture-employee-engagement/
In this article, we will explore how employee experience impacts customer experience and what we can do to improve both. We’ll see how they are mutually supporting elements of a well-functionin...
https://www.glowtouch.com/how-employee-experience-impacts-customer-experience-in-customer-service/
Customer service agents who are empowered and have the knowledge to handle difficult or angry customers can turn a bad situation into an opportunity. Every challenge is wrapped inside of an opp...
https://www.glowtouch.com/how-to-deal-with-difficult-angry-customers/
The importance of content moderation has increased in recent years. But there are important questions a brand needs to answer to effectively moderate content on its site, social media and elsewhe...
Highlighting Commitment to Community and Inclusion through Impactful Employment Initiatives Louisville, KY – GlowTouch LLC, a global Business Process Outsourcing (BPO) services provider based i...
https://www.glowtouch.com/glowtouch-earns-prestigious-global-impact-sourcing-award-from-iaop/
You already know that customer retention is a key driver of business growth and profitability. But how to do improve customer retention? That’s the question we will try to answer in this post. ...
https://www.glowtouch.com/how-to-improve-customer-retention/
What Is Customer Churn Management? Customers can be fickle; they need reasons to stay loyal to their preferred brands or to be brought back if they stray. When a customer leaves a business or bra...