Digital transformation strategy is no longer the sole domain of the CIO. Most savvy executives understand the transformational power of IT and they have really great insights on how to leverage I...
https://candidcio.com/2022/02/02/cio-strategy-execution-shifts/
This evening I was reflecting on how much healthcare IT has changed over my career. I became a CIO the 90s, when our medical records were still largely on paper. My fellow executives would ask me...
https://candidcio.com/2018/11/30/in-retrospect-meaningful-use-transformed-healthcare/
I have been thinking about other CIOs and IT pros looking for new gigs. I thought I would follow-up my last post with another learning from my recent search. Video calls are now a standard part o...
I read a lot about digital transformation (especially in the twitter feed of @dchou117). It is an important topic. But, I believe it should be viewed as a means by which we achieve great custome...
https://candidcio.com/2017/09/05/some-thoughts-about-customer-experience/
I think the best management advice I ever received was a reminder that I, as a leader, accomplish all of my work through the people on my team. Therefore, my goals as a leader are: to make sure t...
I just finished reading Victoria Brock’s excellent post Stop! Just stop with the “Interoperability”. In it she expresses the frustrations with healthcare systems vendors that represent thei...
https://candidcio.com/2017/07/31/eliminating-the-interoperability-question/
Healthcare leaders should take note of this new partnership between Lyft and Blue Cross. As a consumer, I like what Blue Cross is doing. While Blue Cross presents this as a way to improve access ...
In my inbox I received the communication from United Airlines about the changes they are making in response to their recent service failure. I thought it was well written, so I though this would ...
https://candidcio.com/2017/04/29/service-recovery-after-a-failure/
CIOs need to balance three goals: Advancing the organization’s strategy Engaging the IT team members Keeping customers happy By customers, I mean the people that your IT organization provides ...
https://candidcio.com/2017/04/11/the-importance-of-it-customer-satisfaction-surveys/
During my time off I have been meeting with folks to see what is new in the healthcare IT space. I got a quick demo of a product called IllumiCare. Their mission is to provide cost information to...
https://candidcio.com/2017/03/28/dont-hijack-physician-workflow/