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- Feed Preview Commerce Connect Podcast
OLLY’s Jennifer Peters on Prioritizing Change for a Growing CPG
After spending years on the agency side helping brands spin up online stores, Jennifer Peters decided it was time to work full-time on just one brand. As Direct to Consumer Manager for OLLY, Pete...
https://www.digitalriver.com/podcast/ollys-jennifer-peters-on-prioritizing-change-for-a-growing-cpg/
Astound Co-Founder Igor Gorin Says Agility is the Key to Ecommerce Success
Astound co-founder Igor Gorin has seen a fair amount of change in his life. His family immigrated to the Bay Area from the former Soviet Union in the 1980’s, specifically the region that is now...
General Mills’ Carter Jensen on Using D2C for CPG Incubator Brands
General Mills has been around for nearly 100 years, and the food giant has been innovating all along the way. Carter Jensen is the Global Lead for Direct to Consumer at General Mills. His team wo...
https://www.digitalriver.com/podcast/general-mills-carter-jensen-using-d2c-cpg-incubator-brands/
commercetools’ Kelly Goetsch: The Value of Headless Commerce
Kelly Goetsch is Chief Strategy Officer for commercetools, a German-based company changing the way we think about ecommerce. commercetools (spelled with a lower-case c) is an API-first multi-tena...
Rec Room’s Mike Schmid on the Key to the Metaverse: Ubiquity
Mike Schmid considers himself a start-up kind of a guy, which is one reason he decided it was time to leave his high-profile gig at Apple to try his hand at a company he’d been eyeing for some ...
Ecommerce Fraud Fighter: Accertify’s Mark Michelon on How Brands Can Stop a Growing Threat
Becoming a fraud fighter was not on Mark Michelon’s radar when he interviewed for a finance job at a new company called Orbitz. He got the job and was asked to look at a problem the company was...
Future Commerce hosts Phillip Jackson and Brian Lange Discuss Ecommerce Experience, Trends and Composable Commerce
Explore the future of ecommerce with Phillip Jackson and Brian Lange, former competitors turned co-conspirators. Together they founded Future Commerce, which helps ecommerce brands create a strat...
Ecommerce Transformation: Talking with Infosys’ Uday Kotla
Uday Kotla, vice president and global business head for Infosys Digital Experience joins Digital River's Jason Nyhus for a look forward after a blistering two years of growth in the ecommerce ind...
https://www.digitalriver.com/podcast/infosys-uday-kotla-on-the-business-of-ecommerce-transformation/
Why Multi-Storefront is a Game-Changer: A Conversation with BigCommerce’s Jim Herbert
Jim Herbert is an unabashed cheerleader of the Open SaaS approach at BigCommerce, Herbert now finds himself in the middle of the biggest product announcement for BigCommerce in recent years, it...
How a late-night craving for ice-cream unlocked an epiphany for Unilever’s Amy Brix
If the idea of getting a late-night delivery of Ben & Jerry’s ice cream to your doorstep sounds appealing, you can thank Unilever’s Amy Brix for making it a reality for European customers. No...
The Future of Supply Chain for Ecommerce with DCL Logistics’ Dave Tu
Dave Tu is president of DCL Logistics, a Bay Area company with 40 years in the business of delivering for clients with complex distribution requirements. Dave sits down with Digital River's Jason...
VTEX’s Jared Blank on How to Get D2C Right and Why There are Only Two Ways to Grow Your Business
Jared Blank is Chief Marketing Officer for VTEX – North America, a digital commerce platform for enterprise B2B and B2C ecommerce brands. From his early days in ecommerce at Tommy Hilfiger to n...
HubSpot’s Paul Rios on Building Success in LATAM
When Paul Rios first started selling into Latin America for HubSpot several years ago, he remembers that customers were surprised and delighted that he could speak in their preferred language, Sp...
https://www.digitalriver.com/podcast/hubspots-paul-rios-on-building-success-in-latin-america/
Avalara’s Evan Wright on the Explosion of Cross-Border Ecommerce and How to Get it Right
As cross border commerce continues its skyrocketing growth, governments around the globe are focusing intently on getting their share of the pie in the form of taxes and tariffs—even for low-va...
TreviPay’s Brandon Spear on the Evolution of the B2B Buyer
The digital revolution has made its way to B2B purchasing, and no one knows that better than TreviPay CEO Brandon Spear. Far from simply being in the right place at the right time, Brandon has be...
https://www.digitalriver.com/podcast/trevipays-brandon-spear-on-the-evolution-of-the-b2b-buyer/
Dell’s Harsh Acharya on Unlocking B2B Ecommerce and Managing Through Covid
As one of the world’s earliest ecommerce brands, Dell has always been a D2C innovator. From its earliest days of selling custom-built PCs through mail-order catalogues to being the third-larges...
Vaimo: Bottoms Up! Going D2C in the Highly Regulated Spirits Industry
Vaimo’s Brian Dearth and ecommerce expert Jason Loehr talk with Digital River’s Jason Nyhus about the challenges and rewards of going direct to consumer in the highly regulated spirits indust...
Colgate-Palmolive’s Surabhi Pokhriyal on Flattening the Funnel and How to Avoid SUMO
In ecommerce, the rules of the traditional sales funnel no longer apply. That’s why CPG brands must make the maximum Return on Effort (ROE) for everything they do, from creative campaigns to th...
GE Healthcare’s Digital Transformation and What it Means for B2B Businesses
Organizations in the healthcare industry aren’t typically early adopters of new technology and business models, so it’s taken them some time to figure out a way to leverage a subscription-bas...
Digital River’s Jason Cheung and the Never Ending Fight Against Fraud
From sophisticated rings that dupe unwitting consumers to so-called “friendly fraud”, Digital River’s Jason Cheung has built his career on stopping the bad guys (and gals). As a member of t...
Flipp the Script: Flipp’s Rick Neuman on a Digital Revolution for Retail Deals
As the former VP of International Tech Strategy at Walmart Canada, Rick Neuman is no stranger to winning over shoppers. Now he’s with Flipp, connecting shoppers with deals from top global brand...
Klarna’s Kevin Ward on What it Takes to Win with Buy Now, Pay Later
While FinTech darling Klarna is a licensed bank with financial products, its brand and trajectory behave more like an upstart ecommerce organization focused on consumer adoption. Klarna, which pi...
Gorilla Group’s Caleb Bryant on Commerce as a Product
While some brands are still trying to find the light at the end of the tunnel that was 2020, others vaulted ahead as ecommerce saved the day for both consumers and merchants lucky enough to have ...
https://www.digitalriver.com/podcast/gorilla-groups-caleb-bryant-on-commerce-as-a-product/
Gainsight’s Nick Mehta and the Customer Success Revolution
We’re not the first to say Gainsight CEO Nick Mehta wrote the book on customer success (for the record he did) but we did want to pull back the curtain a bit to learn more about the man who see...
https://www.digitalriver.com/podcast/gainsights-nick-mehta-and-the-customer-success-revolution/
PandaDoc CEO Mikita Mikado is Riding a Digital Wave That’s Not Slowing Down
Seeing the opportunities in the global pandemic has been important for brands that are not only surviving but thriving in the new normal. PandaDoc, a SaaS platform that streamlines documents and ...
WAIR’s Greg Moore on the Fit Revolution for Fashion
Fit is job one for fashion brands hoping to win loyal customers. It’s also the sweet spot for WAIR, a company that is revolutionizing fit through data. CEO Greg Moore joins Digital River’s Na...
https://www.digitalriver.com/podcast/wairs-greg-moore-on-the-fit-revolution-for-fashion/
Superdry’s Deborah Painting Digs Into Data-Driven Fit
Returns and unsold merchandise are the bane of fashion brands worldwide. Trendsetter Superdry is attacking the problem with precision only data can provide. In an effort spearheaded by Deborah ...
https://www.digitalriver.com/podcast/superdrys-deborah-painting-digs-into-data-driven-fit/
GenAlpha’s Kris Harrington on the Value of a D2C Channel for B2B Manufacturers
While there are many similarities to B2C ecommerce, B2B ecommerce strategy has some major differences and nowhere is that more apparent than in manufacturing. From the purpose and functionality o...
Slalom’s Mike Jortberg on Where Opportunity Lies in 2021 and How Not to get Left Behind
Slalom’s Mike Jortberg is an expert in experience strategy for both B2B and B2C brands. Digital River’s Jason Nyhus did a deep dive with Mike on how the 2020 pandemic is changing the way Slal...
Bloomreach’s Brian Walker on 2021 Ecommerce Trends
With parts of the world still coping with pandemic lockdowns, ecommerce will factor heavily into consumer shopping for the foreseeable future. Brian Walker, chief strategy officer for Bloomreach,...
https://www.digitalriver.com/podcast/bloomreachs-brian-walker-on-2021-ecommerce-trends/
Blue Acorn iCi’s Tony Puccetti on the Rise of Ecommerce, Getting Your Tech Stack Right and His Passion for Sneakers
You don’t get to be COO of a company like Blue Acorn iCi without some pretty impressive credentials. Tony Puccetti uses his retail and ecommerce experience to drive results for brands across mu...
Barbarian’s Steven Moy: How 2020 Has Changed the Game for Digital Marketing
Steven Moy’s long career spans marketing, ecommerce and digital transformation. As CEO of Barbarian, Steven and his team push the envelope to help brands break through to new audiences. Their m...
Avid’s Jeff Copetas on How Ecommerce is Evolving at the Company that Powers Creativity
In college, Jeff Copetas had his eye on live television production. Now he heads up ecommerce at Avid, a company that powers production from television, to film and music. It wasn’t the path he...
Former Specialized CIO Jerry McGlynn on Why it’s Time to Hit The Brakes on Channel Conflict
Jerry McGlynn has worked for some iconic companies, including The Walt Disney Company. At Specialized Bicycle Components, Jerry found himself working not only with the brand, but also its 5000 gl...
Commerce Passport Ep. 7: Boost Authorizations and Optimize Revenue
No one wants to lose an ecommerce customer at checkout, or worse, a customer who has already made a purchase. What happens during transactions can boost or sink your bottom line. Listen in as Doc...
Commerce Passport Ep. 6: Get a Fulfillment Infrastructure You Can Count On
Last mile delivery can make or break your customer experience. Add in a global market and the world becomes very complex, very fast. DHL’s Chris Edge, Marcelo Wesseler of Ingram Micro and Shipw...
Salesforce’s Andy Peebler On His B2B Ecommerce Journey and How COVID-19 Could Change Business Moving Forward
Known throughout the industry as an expert in B2B ecommerce, Salesforce’s Andy Peebler now guides Product GTM for Commerce Cloud at Salesforce. Host Jason Nyhus explores Andy’s ecommerce jour...
Commerce Passport Ep. 5: Navigating Regulatory Compliance
Entering new markets is exciting, and also risky as compliance around the world presents considerable challenges. Keith Pires of Born Group, Maggie Lassack of Polaris and Digital River’s Julie ...
https://www.digitalriver.com/podcast/commerce-passport-ep-5-navigating-regulatory-compliance/
Jabra’s Soren Kruse on Managing Omnichannel Success
Jabra’s Soren Kruse oversees global ecommerce and the customer journey for both B2B and B2C customers. Having seen triple-digit growth at Jabra, Soren’s a believer in an omnichannel strategy....
https://www.digitalriver.com/podcast/jabras-soren-kruse-on-managing-omnichannel-success/
Uncertainty into Opportunity Ep. 4: Could Your Brand Survive an Online-Only Holiday Season?
Ecommerce brands are sailing uncharted waters this holiday season. With more people forced to shop online due to COVID-19 restrictions, ecommerce sales this past spring have exceeded normal holid...
Silk Software’s Dong Xu on Why Ecommerce Merchants Should Reframe Their Thinking on Entering China
The Chinese market represents a land of opportunity for brands worldwide. Silk Software founder and CEO Dong Xu has helped some of the world’s best-known brands crack the code that seems to elu...
Commerce Passport Ep. 4: Taxes Don’t Need to be Taxing
How do you take the complexity out of global commerce? Join host Jason Nyhus along with Dong Xu, CEO and founder of Silk Software, international tax expert Sean Brodie of PwC Ireland and Digital ...
https://www.digitalriver.com/podcast/commerce-passport-ep-4-taxes-dont-need-to-be-taxing/
Matthijs Koorn of MGI Research on Where B2B Opportunities are Booming
Matthijs Koorn specializes in international business development, ecommerce, payments and the market research that helps B2B companies find their next opportunity to expand. In this podcast, Matt...
Uncertainty into Opportunity Ep. 3: Optimize Payments for Maximum Conversions
Join Chase Bruch from Blue Acorn iCi, David Bruce from PayPal, and Digital River’s Jeremy Waxman along with host Mike French as they share the recipe for building the right ecommerce payment so...
Deloitte’s Paul do Forno on Data Overload and the Human Side of Ecommerce
Analysts worldwide have been humbled by how 2020 looked at their predictions for the year and blew them apart. Even so, long term trends – driven by data – are still with us. Deloitte Digital...
Commerce Passport Ep. 3: Deliver a Personalized Shopping Experience, Optimize Payments for Global Conversions
Our expert panel featuring Andy Peebler of Salesforce, Dale Traxler of Coveo and Digital River’s Eric Christensen dive deep into payment systems and how they drive conversions for your ecommerc...
Quiet Logistics’ Jonathan Briggs on Why Fulfillment is Ripe with Ecommerce Opportunity
That last click you make for your online purchase triggers a finely choreographed production to get your purchase to your doorstep. Jonathan Briggs of Quiet Logistics shares the latest on how his...
Uncertainty into Opportunity Ep. 2: Know Your Audience and Uncover New Opportunities – How to Market Your Online Store
Never before as your company’s direct to consumer (D2C) channel been more important for building brand awareness and loyalty. Join Elastic Path’s Linda Bustos, Micron Technology’s Rahul San...
MentorMate’s Denny Royal: Design Your Ecommerce Experience for your Customer, Not Your Competitor
MentorMate’s Denny Royal is vice president of design at MentorMate, helping customers design the right solution for their ecommerce sites. Denny shares his expertise on smart design, including ...
Commerce Passport Ep. 2: Attract, Convert and Keep More Customers – Building Seamless Customer Experiences
Join our commerce passport series as we zero in on the techniques businesses and top marketers are employing to keep customers engaged with their brands. As part of our commerce passport series, ...
Bloomreach’s Brian Walker on How the Pandemic is Transforming Ecommerce
Brian Walker has a storied career at ecommerce companies and as an analyst. Now, as chief strategy officer at Bloomreach, Brian helps B2B and B2C companies in all verticals grow successfully. He ...
Uncertainty into Opportunity Ep. 1: Control Your Own Destiny: Go Direct to Consumer
Having a direct channel to your customer has never been more important. Our guests, Lorrie Mizuko of Resideo, Jack Kurtz of Fortuitas, Andrew Leibowitz of Astound Commerce and Rok Nicaj of Ingram...
Ecommerce expert Brian Beck: COVID-19 is an Ecommerce Call to Action for B2B Brands
Brian Beck, managing partner of Enceiba, which helps brands build their Amazon programs, jokes about being on the wrong side of some of the first ecommerce efforts, even as his years of experienc...
Commerce Passport Ep. 1: How a Localized Approach Drives Conversion, Revenue and Customer Satisfaction in a Global Market
Deloitte’s Paul do Forno, James Sudworth of Egress and Digital River CEO Adam Coyle join us to discuss how entering new markets with local expertise can elevate your business. We call that the ...
WordPress VIP’s Jary Carter on How Remote Work Drives Success at the Ecommerce Platform Powerhouse
Jary Carter’s career has taken him to Magento, co-founder of his own company, and now to WordPress VIP at Automattic as chief revenue officer. In this episode of Commerce Connect, Jary delves i...
It’s a Big World, Get Out There! Born’s Eric Gutoski on the Need For Global Ecommerce Expansion
Born’s chief strategy officer Eric Gutoski has small-town, Midwestern roots, but his ambition is to help brands take their business to anywhere in the world they want to be. As Eric describes...
Don’t Blow Your Stack: diconium’s Roland Oberdorfer on Modernizing Your Ecommerce Solution
As more brands look to modernize outdated ecommerce technology stacks, the saying “If you build it, they will come” inspired by the movie “Field of Dreams” seems like a worthy goal. But i...
Cardinal Health’s Corey Case on Rebuilding a Legacy Website for the 21st Century
Cardinal Health is a global, integrated healthcare services and products company, working with hospitals, pharmacies, surgery centers, labs and physician offices worldwide. As such, Corey Case, V...
Scribd’s Tony Grimminck Reads a Robust Future for the Subscription-Based Library
Billing itself as “a personal library you can carry in your pocket,” Scribd aims to build readers and customers one subscription at a time. Its ecommerce strategy goes way beyond putting the ...
How Fast Can You Go? Glenbrook Partners’ Allen Weinberg On How We Move Money
When you get paid you expect immediate access to your cash, but the U.S. financial system isn’t set up that way. Behind every check and credit card transaction is a complicated system that move...
Calm’s Sue Cho on Subscriptions, NBA Superstars and Email Nirvana
Celebrated as Apple’s 2017 iPhone App of the Year, Calm is a Bay Area unicorn that’s helping people all over the globe find a little peace in a turbulent world. As head of lifecycle marketing...
Digital River’s VP of Payments, Fraud and Financial Services Eric Christensen with Secrets to Billing Success
Few things frustrate online retailers more than abandoned shopping carts, or subscription customers who drop off for no apparent reason. It’s more than a headache, it’s a threat to your botto...
Tomas Janu of Avast on the key to successful globalization and why free is anything but low value
Digital River connected with Avast’s Director of Go Global & Ecommerce at our Commerce Connect event in London, which brought together some of the world’s best ecommerce companies to learn mo...
The Spark that tamed big data: Databricks’ Curtice Smith ... uniting data scientists and engineers for business innovation
Big data is both feared and admired for its reach into our lives, and its promise for complex problem solving and machine learning. Databricks’ analytics platform allows data science teams and ...
Growth Guru Elena Verna Turning Data Into Ecommerce Success
Elena Verna is an unabashed data nerd. For her, it’s the secret sauce for success, whether you are growing your company or launching a new product. From Safeway, to Survey Monkey and Malwarebyt...
https://www.digitalriver.com/podcast/growth-guru-elena-verna-turning-data-into-ecommerce-success/
SmugMug’s Ben MacAskill on Disrupting Ecommerce Through Paid Subscriptions
Ben MacAskill was a science major in college when his brother convinced him to drop out and join his company, SmugMug. What started out as an experiment after a family member lost all their photo...
Commerce Connect Trailer
The road to ecommerce success can get bumpy – Join Hosts James Gagliardi, Natalie Wires and Jason Nyhus as they talk to some of the world’s best-known brands to help smooth your direct-to-con...
https://www.digitalriver.com/podcast/commerce-connect-trailer/