Earlier this year, I was asked to contribute to an article in IEEE Software, entitled “Technical Debt: Challenges and Perspectives.” I can’t post the entire article here, but I can post the...
I just spent the last week in Lisbon, Portugal at the Resilience Engineering Symposium. Zoran Perkov and I were invited to speak on the topic of software operations and resilience in the financia...
http://www.kitchensoap.com/2015/06/26/reflections-on-the-6th-resilience-engineering-symposium/
From Perspectives On Cognitive Task Analysis: Historical Origins and Modern Communities of Practice (emphasis mine) The Aretha Franklin Principle Do not devalue the human to justify the machine....
http://www.kitchensoap.com/2015/06/16/some-principles-of-human-centered-computing/
I’d like to open up a dialogue with companies who are selling X-As-A-Service products that are focused on assisting operations and development teams in tracking the health and performance of th...
http://www.kitchensoap.com/2015/05/01/openlettertomonitoringproducts/
(this is also posted on O’Reilly’s Radar blog. Much thanks to Daniel Schauenberg, Morgan Evans, and Steven Shorrock for feedback on this) Before I begin this post, let me say that this is int...
http://www.kitchensoap.com/2014/11/14/the-infinite-hows-or-the-dangers-of-the-five-whys/
One of the reasons I’ve continued to be more and more interested in Human Factors and Safety Science is that I found myself without many answers to the questions I have had in my career. Questi...
http://www.kitchensoap.com/2014/08/30/translations-between-domains-david-woods/
One of the things that I hoped to get across in my post about perspectives on mature engineering was the subtle idea that engineering’s relationship to science is not straightforward. My first ...
http://www.kitchensoap.com/2014/05/05/engineerings-relationship-to-science/
(This was originally posted on Code As Craft, Etsy’s engineering blog. I’m re-posting it here because it still resonates strongly as I prepare to teach a ‘postmortem facilitator’s course ...
http://www.kitchensoap.com/2013/09/30/learning-from-failure-at-etsy/
(Courtney Nash’s excellent post on this topic inadvertently pushed me to finally finish this – give it a read) In the last post on this topic, I hoped to lay the foundation for what a mature ...
http://www.kitchensoap.com/2013/08/20/a-mature-role-for-automation-part-ii/
In the past month or two, I’ve spoken on the topic of alert design. There’s a video of my giving the talk (at Monitorama, as well), but I thought I’d try to post on the topic and material a...
http://www.kitchensoap.com/2013/07/22/owning-attention-considerations-for-alert-design/