Read on to explore Forrester's take on the top digital CX and design trends to watch for in 2024.
To truly unleash the potential of AI, there needs to be a fundamental shift in how we infuse AI into customer service. Learn more in this preview of our upcoming CX Summit APAC event next month.
https://www.forrester.com/blogs/its-time-to-be-more-strategic-about-ai-in-customer-service/
Devices such as Apple’s Vision Pro leverage computer vision to mix the digital and physical worlds. Learn four trends that are accelerating the adoption of computer vision applications today.
Industry CRMs are highly verticalized solutions. Despite their value, companies are slow to adopt them. Learn why you should consider them.
https://www.forrester.com/blogs/when-to-migrate-to-an-industry-crm/
What is creative pollution and how can organizations avoid it? Find out in this preview of a new report on brand AI models.
How will RPA platforms stay relevant in an era of generative AI? Get six ways and a detailed timeline of the of the progression of automation tools in this post.
https://www.forrester.com/blogs/will-rpa-platforms-remain-relevant-ai-agents-may-hold-the-answer/
There's no one-size-fits-all playbook design because every organization is unique. Yet there is a process you can follow.
https://www.forrester.com/blogs/four-steps-to-creating-collaborative-gtm-playbooks/
This blog post dives into how product analytics helps uncover valuable insights into user behavior, product performance, and market trends.
Despite the delay, you still should move forward in improving your customers' advertising experiences. Here are steps to take now.
Grundlegende Prozesstransformationen benötigen die Synergie verschiedener KIs. Erfahren Sie mehr darüber, wie sich genAI auf die Social-Tech-Landschaft auswirkt.
https://www.forrester.com/blogs/auswirkungen-von-genai-auf-die-social-tech-landschaft/