GUEST POST from Mike Shipulski What if you could see everyone as doing their best? When they are ineffective, what if you think they are using all the skills to the best of their abilities? What ...
https://bradenkelley.com/2024/05/is-it-bad-behavior-or-unskilled-behavior/
GUEST POST from Shep Hyken Why does a company send out a customer satisfaction survey? Generally, it is to find out if they did a good job or what they can do to make the experience better. In th...
https://bradenkelley.com/2024/05/are-your-customer-surveys-costing-you-business/
How learning about innovation can come from unlikely directions… GUEST POST from John Bessant What have ollies, decks, trucks, popsicles, cruisers and kicktails got in common? If you’d asked ...
https://bradenkelley.com/2024/05/learning-about-innovation-from-a-skateboard/
(and Cut Research Time by 80%) GUEST POST from Robyn Bolton AI is NOT a substitute for person-to-person discovery conversations or Jobs to be Done interviews. But it is a freakin’ fantastic pla...
https://bradenkelley.com/2024/04/how-i-use-ai-to-understand-humans/
GUEST POST from Greg Satell When you think of breakthrough innovation, someone like Steve Jobs, Jeff Bezos or Elon Musk often comes to mind. Charismatic and often temperamental, people like these...
https://bradenkelley.com/2024/04/why-quiet-geniuses-excel-at-breakthroughs/
GUEST POST from Dennis Stauffer One of the things that all sound innovation processes have in common is some way to iterate. To repeatedly work through a process that allows you to refine whateve...
GUEST POST from Mike Shipulski Without a problem, there can be no progress. And only after there’s too much no progress is a problem is created. And once the problem is created, there can be pr...
https://bradenkelley.com/2024/04/problems-are-required-for-progress-to-occur/
GUEST POST from Shep Hyken One of my favorite ways to measure a customer’s satisfaction level with a company or brand is by using the Net Promoter Score (NPS) question, which is, “On a scale ...
https://bradenkelley.com/2024/04/is-customer-obsession-a-two-way-street-at-your-company/
GUEST POST from Stefan Lindegaard What are the traits and characteristics for a new generation of leaders, those who will shape the future in this sea of uncertainty? To me, this is more about mi...
https://bradenkelley.com/2024/04/next-generation-leadership-traits-and-characteristics/
The 93% Rule GUEST POST from Robyn Bolton Unintended consequences often catch us off guard despite their predictability. The moment they occur, we gasp in shock, shake our heads, and look at ea...
https://bradenkelley.com/2024/04/predicting-unintended-consequences/
It Shifts From One Place to Another GUEST POST from Greg Satell A few years ago, I published an article about no-code software platforms, which was very well received. Before long, however, I beg...
Embracing Creativity and Innovation: A Pathway to Progress GUEST POST from Art Inteligencia In a world that is constantly changing, the only constant is the need for creativity and innovation. As...
https://bradenkelley.com/2024/04/celebrating-world-creativity-and-innovation-day-2024/
GUEST POST from Geoffrey A. Moore We are well into our first decade of digital transformation, with both the successes and the scars to show for it, and we can see there is a long way to go. Real...
https://bradenkelley.com/2024/04/what-have-we-learned-about-digital-transformation/
GUEST POST from Mike Shipulski What do we do next? I don’t know What has been done before? What does it do now? What does it want to do next? If it does that, who cares? Why should we do it? I ...
https://bradenkelley.com/2024/04/embrace-the-art-of-getting-started/
GUEST POST from Shep Hyken If it’s working fine, why mess with it? Well, whatever “it” is may work just fine, but that doesn’t mean it couldn’t be better. This idea came to me as I read...
https://bradenkelley.com/2024/04/never-stop-looking-for-improvement/
GUEST POST from Howard Tiersky The team at FROM has worked with dozens and dozens of companies to create innovative new products, processes, and channels to connect with customers. It’s very re...
https://bradenkelley.com/2024/04/ignite-innovation-with-these-3-key-ingredients/
GUEST POST from Robyn Bolton You want to make life better for others. This desire is reflected in the optimism and positivity of your language – create value, love the problem, and delight the ...
https://bradenkelley.com/2024/04/positive-power-of-negative-emotions-drive-change/
GUEST POST from Greg Satell One of the most rewarding things about writing my book Mapping Innovation was talking to the innovators themselves. All of them were prominent (one recently won the No...
https://bradenkelley.com/2024/04/trust-as-a-competitive-advantage/
GUEST POST from David Burkus It’s unclear where the metaphor got started. In fact, it probably didn’t start as a metaphor (“we are a family”); it probably started as a simile (“we are l...
https://bradenkelley.com/2024/04/companies-are-not-families/
GUEST POST from Mike Shipulski If the project could obsolete your best work, do it. Otherwise, do something else. But first, makes sure there’s solid execution on the turn-the-crank projects th...
https://bradenkelley.com/2024/04/the-tension-between-yes-and-no/