18F Digital Services Delivery

Do 18F software development principles really work? We reflected on a recent project to see how well 18F recommendations aligned with what we actually did.

https://18f.gsa.gov/2024/04/03/18f-practices-in-action/

We’re celebrating all the ways we continue to realize our founding vision: bringing technologists into government, launching shared digital services, and helping partner agencies build user-cen...

https://18f.gsa.gov/2024/03/19/18f-at-ten/

Want to measure customer experience? Surveys aren’t the only way! Consider these guiding questions to help your team select an approach based on what you want to learn.

https://18f.gsa.gov/2024/03/05/customer-experience-beyond-surveys/

Ever wondered how the federal government, cities, towns and other groups get a .gov domain for their sites? The Cybersecurity and Infrastructure Security Agency (CISA) manages all these domains a...

https://18f.gsa.gov/2024/02/01/gathering-feedback-with-customer-panels/

TTS is proud to present the 2023 Andrew Hyder Government Service Improvement Award to Lalitha Jonnalagadda. This is awarded annually to one or more federal employees who demonstrate both excellen...

https://18f.gsa.gov/2024/01/12/andrew-hyder-award/

Have you conducted user research and are now wondering what artifacts or outputs you can share and with whom? Here's a guide.

https://18f.gsa.gov/2023/12/05/Sharing-artifacts-and-outputs-from-research/

A website redesign doesn't have to be a big project. By approaching it as a process of iteration, we launched a refreshed site in the span of several weeks.

https://18f.gsa.gov/2023/09/21/18f-website-refresh/

Around 800,000 low-income American families receive cash assistance through Temporary Assistance for Needy Families (TANF) each month. 18F and the Administration for Children & Families’ Office...

https://18f.gsa.gov/2023/09/07/catching-up-with-the-tanf-data-portal-project/

Accessible design and development practices help us build inclusive experiences. But we can lose sight of the people we serve if we don’t steadily work to better understand our users. To create...

https://18f.gsa.gov/2023/09/05/first-do-no-harm/

Facilitating a workshop can feel like a daunting task. Here at 18F, we’ve identified seven tips to keep your workshop organized and flowing, despite unplanned scenarios.

https://18f.gsa.gov/2023/08/22/7-tips-on-facilitating-unplanned-topics-in-meetings/