As agents face more and more anxious, demanding customers with complex cases, customer retention is a primary challenge for service teams worldwide. More than closing one case and handling the ne...
https://blog.internetcreations.com/2021/03/three-ways-to-prioritize-customer-demand/
At Internet Creations, we explore the areas in Salesforce that need solutions beyond what the standard platform tools provide. The post Four Ways to Empower Your Support Team in Salesforce app...
https://blog.internetcreations.com/2021/01/four-ways-to-empower-your-support-team-in-salesforce/
Today's customer service leaders need effective solutions to alleviate business challenges. Whether your challenge is increased user activity or it’s weakened support capacity, We can help you ...
https://blog.internetcreations.com/2020/03/managing-high-support-volume-5-essential-tips/
Internet Creations recently posted a “State of the Product Address,” a webinar devoted to exploring recent enterprise efforts to capture customer feedback as well as the related product upgra...
A truly responsive service team values speed as well as the quality of the first and all subsequent interactions may need an additional feature, beyond Milestones and Entitlements in Salesforce. ...
https://blog.internetcreations.com/2019/09/case-flags-vs-milestones-and-entitlements-for-salesforce/
The post Proactive vs Reactive Customer Support appeared first on Archive of IC Blog .
The post Prioritize Your Support Cases in Salesforce appeared first on Archive of IC Blog .
https://blog.internetcreations.com/2019/05/whats-that-feature-customize-slas-in-salesforce/
The post Top 5 Ways to Boost Productivity in Salesforce Service Cloud appeared first on Archive of IC Blog .
https://blog.internetcreations.com/2019/01/5-ways-boost-productivity-salesforce-service-cloud/
The post Salesforce Powered Alarms – Avoid SLA Breaches with Case Flags and the Internet of Things (IoT) appeared first on Archive of IC Blog .
https://blog.internetcreations.com/2018/03/salesforce-powered-alarms-with-case-flags/
The post Is your service response time killing your customer experience? appeared first on Archive of IC Blog .
https://blog.internetcreations.com/2017/02/service-response-time-killing-customer-experience/