Why did leading designers in 2000 look down their nose at the web? And are things any better today? The post This Web of Ours, Revisited appeared first on Zeldman on Web and Interaction Design...
The W3C explains how CAPTCHA excludes disabled users, and suggests alternatives that may be kinder and more reliable. The post CAPTCHA excludes disabled web users appeared first on Zeldman on ...
https://zeldman.com/2024/03/22/captcha-excludes-disabled-web-users/
Ever since an infantile fascist billionaire (hereafter, the IFB) decided to turn Twitter over to the racially hostile anti-science set, folks who previously used that network daily to discuss and...
https://zeldman.com/2024/02/21/in-search-of-a-digital-town-square/
“The user is never wrong” means, when a user snags on a part of your UX that doesn’t work for her, she’s not making a mistake, she’s doing you a favor. To benefit from this favor, you m...
I’m one of the lucky ones. I have a great doctor and good health insurance. A boring generic healthcare company bought my longterm doctor’s group practice a few months ago. First thing they d...
Living in New York and working in media, I talk to nonprofit organizations a lot. Big or small, they all say the same. No matter how much work they put into their apps and websites, they just don...
https://zeldman.com/2017/09/18/dont-nonprofit-sites-convert/
THIS year’s Poynter Digital Newspaper Design Challenge was an attempt by several designers and pundits, working and thinking in parallel, to save real news via design. In Part 1 of my report f...
CAN design create a better user experience that engages readers and drives revenue? Can it fight fake news and help save real journalism at a time when news organizations large and small are unde...
https://zeldman.com/2017/01/28/digital-newspaper-design-challenge-report-poynter-part-1/
IN a world where newspapers are dying and half the public believes fake news, what online news experiences need is design that is branded, authoritative, and above all, readable: Branded, because...
Most of the sites we’ve designed in the past few years have not had a text size widget, but I believe this was due to our privileged assumptions and biases, and not to the reality of the needs ...
AT HOME, sick with a cold and bored, my daughter buys a single packet of “My School Dance” in a freemium iTunes game. The manufacturer charges her (well, charges me) for ten packets. This sam...
12 LESSONS from An Event Apart San Francisco – ? 3: Derek Featherstone was the 10th speaker at An Event Apart San Francisco, which ended Wednesday. His session, Extreme Design, showed how creat...
https://zeldman.com/2016/11/05/solve-right-problem-derek-featherstone-designing-extremes/
We need to manage speed on the page, not just the speed of the page load. Manage the customer’s time on task. We won’t become customer-centric until we change our metrics—focusing on custom...
https://zeldman.com/2016/11/03/measure-customer-time-not-organization-time-gerry-mcgovern/
MESMERIZED as we have been by the spectacle of the flaming garbage scow of U.S. election news, it would have been easy to miss this other narrative. But in the past few days, just as Google, AT&T...
https://zeldman.com/2016/10/30/private-parts-unlikely-advocate-fights-for-online-privacy-anonymity/
Since at least 2010, subscribers to Spotify’s paid music service have asked the company to include the ability to sort playlists alphabetically in the desktop player. It’s the sort of drop-de...
https://zeldman.com/2016/10/09/spotify-music-subscribers-drop-dead/
2006 DOESN’T seem forever ago until I remember that we were tracking IE7 bugs, worrying about the RSS feed validator, and viewing Drupal as an accessibility-and-web-standards-positive platfo...
I’m traveling by train next week. This morning, Amtrak .com wouldn’t let me log into my account with my password, which I have never changed, and which Amtrak.com now says is “incorrect.”...
AS MY design career has taken on more and more strategic and managerial freight, I’ve done less and less hands-on design. This year, I decided to change that. As part of my reimmersion, I found...
Mobile is today’s first screen. So design responsively, focusing on content and structure first. Websites and apps alike should remove distractions and let people interact as directly as possib...
The world has finally caught up with Been, Inc. Three years ago, this tiny start-up company shared my studio space in New York. Their product idea was remarkably original: instead of passively ac...