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- Feed Preview Experts Articles | Mail Online
Has our tax expert Heather Rogers answered YOUR question yet?
Accountancy business owner Heather Rogers is This is Money's resident tax expert. Here is where you can check out all her previous columns to see if any involve issues affecting you.
My partner's ex is hiding earnings to avoid child maintenance - what can we do? Heather Rogers replies
His earnings are determined by his tax returns in which he has for years declared little or no earnings. I used to report him to HMRC using the online report form but they do nothing.
TONY HETHERINGTON: HMRC taxed me on £14,000 savings interest that wasn't mine
The savings figure was supplied to HMRC by National Savings. Unfortunately, I have no such account or interest. It is fictional.
I've saved £1M and need help - how do I find a financial adviser I can trust?
I've managed my own investments and savings so far, and have built up a huge sum, but am now in a position where I think I need help.
I got a shock £4k tax bill after my salary went over £100k - why didn't work remove my personal allowance?
I am in the fortunate position of earning more than £100,000 a year but this means that I am one of the people who lose their personal allowance. All earnings come from my employer and I am PAYE...
Bailiffs collected money on my behalf - but months later, K...upon-Thames County Court still has the cash: TONY HETHERINGTON
I issued a court claim for £350 against LG. The firm did not put up a defence and it was paid after I engaged bailiffs. The money is now with the court, but it won't pay me.
Travel insurer is refusing to pay in full for cancelled accommodation because my wife wasn't on the policy
My insurance company Admiral, with whom I have been making a claim have only agreed to pay half the accommodation costs for our trip.
Co-op gave me my husband's ashes - but the box had another man's name inside: SALLY SORTS IT
My estranged husband died suddenly. I arranged his cremation via Co-op Funeralcare. When I opened the box containing his ashes, I was shocked to find paper with details of a different man on it.
Why have I paid 67% tax on my savings interest? I earn over £100k but should get at least £500 tax-free
When I added in the £2,025 of savings interest that I had received my tax bill went up by an extra £1,016. If you consider £500 of that should be tax-free, I've been taxed 67%.
I moved into a new home... and British Gas refuses to give me a smart meter display
There was no in home monitor device at the property, and British Gas are refusing to supply one as the meter was installed more than a year ago.
Royal Jordanian Airlines ruined our trip - why don't we have a refund? TONY HETHERINGTON investigates
We booked to fly, but they changed the flight times by two days so we had to claim a refund. I have since contacted them more than 20 times, but I have received nothing.
£15,000 was put in my bank account by mistake, can I keep it? Consumer rights lawyer DEAN DUNHAM replies
By mistake, £15,000 has landed in my account - I'm not surprised as my bank is hopeless these days. I'd like to spend it on a new kitchen. Can I keep the money?
I'm a vicar so the church provides housing and I rent out m...ily home - will I owe CGT if I sell it? HEATHER ROGERS replies
As a vicar for the Church of England my housing is part of my stipend so our family home has been rented out for about 18 years. We are thinking about selling it and buying another home to retire...
I'm worried my spendthrift, pension-free husband will conde...retirement poverty: Money psychotherapist VICKY REYNAL replies
My husband and I have very different views on money. I am conservative, whereas money literally burns a hole in his pocket. What should I do? Money psychotherapist Vicky Reynal replies.
Is it legal for my coffee shop to refuse cash and make me pay by card? Consumer lawyer DEAN DUNHAM answers
My local coffee shop has stopped accepting cash which is frustrating as I do not want to use a card for purchases only worth a few pounds. Isn't this illegal as cash is still legal tender?
Earn 13% risk-free from investing in watches? Time finally runs out at RC Watches: TONY HETHERINGTON
A lying London investment company has been banned by the Financial Conduct Authority from carrying out any activities that need its permission.
My gym won't let me end my membership even though I've suffered a seizure: SALLY SORTS IT
I am having a difficult time with Everlast Gym and my membership. I joined in January 2022 and only went four times. Then, unfortunately I had a seizure in January 2023.
A posh restaurant gave me food poisoning - am I entitled to compensation? Consumer rights lawyer DEAN DUNHAM replies
My wife and I went for my birthday dinner at an expensive London restaurant and I got food poisoning. Can we get our money back?
SALLY SORTS IT: I've been hit with Ulez charges after I put personalised number plates on my 2021 Hyundai
I purchased my 2021 Hyundai Hybrid on May 20 last year and subsequently replaced the standard number plate with my personalised plate.
Avoid Tradesafer like the plague, says TONY HETHERINGTON
Investment firm Tradesafer promise daily high returns, and my account shows a £500 profit, but they have ignored several attempts I made to withdraw the money.
How to talk to your family about money: Britain's first 'mo...her five golden rules to avoid family feuds over your finances
In my experience even the happiest of clans can come unstuck when the issue of money arises. Many families don't talk about money. They argue about money.
Thinking about switching bank for a cash bonus? Beware of this catch
I'm looking to buy my first home but I've switched banks a few times in the last year to make the most of free cash bonuses. Is this a problem?
SALLY SORTS IT: PayPal won't let me access funds to cover food and vet bills for my cat rescue group
I am part of Uist Cat Rescue volunteer group. A previous member set up a PayPal account for us to receive donations and pay for food and litter.
My ready meal curry contained only four measly pieces of ch... - what are my rights? Our consumer lawyer DEAN DUNHAM replies
My chicken curry ready meal had only four measly pieces of meat. I was starving so ate the lot as I'd just come off a long shift but I kept the packaging. How do I complain?
TONY HETHERINGTON: Victim who lost almost £100,000 to Smith & Partner art scam reveals serious safety net flaws for buyers
I bought several prints with my Halifax card. I was persuaded to buy more after a gallery 'offered' double my investment. The sale never happened and Halifax won't refund me.
What is the best way to get physical currency for a trip abroad?
I am going on holiday in three weeks and I want to take out £500 worth of Euros to spend while I'm abroad but I don't know where or when to take it out to get the best rate.
My laptop keeps needing to be repaired - can I just get a refund? Our consumer rights lawyer DEAN DUNHAM replies
I purchased a laptop in November and had cause to send it back in December. The retailer repaired it but now the problem has occurred again.
Royal Mail lost a £3,000 gold and diamond ring but only offered a refund of £10 postage: SALLY SORTS IT
A ring I made for a client was posted by Royal Mail Special Delivery and insured for the maximum allowed £2,500 but the parcel did not arrive.
Must I tell buyers about my noisy, messy neighbours? Our consumer rights lawyer DEAN DUNHAM replies
My next-door neighbour is noisy, their garden is a mess and their house could do with some TLC. I am selling my house - is it illegal for me not to declare them as a problem?
TONY HETHERINGTON: Six years on, still no sign of Sunak's fair parking code
DCB Legal has got a court judgment for £304 against a Mr Stroud at my father's home address. But no one named Stroud has lived there.
I got £800 off shelves due to a glitch - can I be chased for full price? DEAN DUNHAM replies
I bought shelving online and now the firm says there was a price glitch on the website. They've offered to refund me or I pay the discrepancy.
TONY HETHERINGTON: Number plate firm Click4Reg took eight months to shell out my £150
Last May they advised my number plate had been sold for £150. Since then, they have failed to pay me.
Do I have to pay tax if I sell on my Christmas gifts? Consumer lawyer DEAN DUNHAM replies
Can I sell my Christmas gifts and other items I don't want without paying tax? It depends on what you are selling, why you are selling it and whether you make a profit from the sale.
NS&I sent me on an investing wild goose chase and I lost out on 6.2% bond, SALLY SORTS IT
I recently retired and wanted to put £50k in premium bonds and £200k in a growth bond, which in September last year was paying 6.2% gross.
My dad has invested £15k into 'Mrs Banksy Dot' artwork - is it a scam? Tony Hetherington investigates
I read your article about the dodgy art seller Marks Art and felt like saying: 'Hallelujah, finally someone understands!'
Best tax columns from Heather Rogers for This is Money in 2023
Heather Rogers is This is Money's resident tax expert, and she has fielded all manner of questions over the past year.
Can a restaurant force me to pay a tip for such an awful Christmas dinner? DEAN DUNHAM replies
I paid a deposit for a Christmas Eve dinner at our local restaurant. Sadly it wasn't up to much, service was slow, the food overcooked.
What I learned winning back £1.9m for readers, by our consumer champion SALLY HAMILTON
I've had more than £600,000 refunded this year alone - and with the continuing cost of living crisis it's crucial every penny is safeguarded.
I've paid insurance on my fridge for years - so why won't Currys replace it? SALLY SORTS IT
I took out a warranty which promised to fix or replace a covered item. But the rocketing price of parts means the £599 payout now covers barely a third of the cost of buying a new one.
My daughters are swapping homes: Will they get stung on capital gains tax?
My daughters each own a house (outright, no mortgage); one in Oxford and one in Cambridge. Due to changing work locations they now wish to swap ownership of their houses.
Travel firm cancelled my daughter's trip to Magaluf with two days' notice - but won't refund £400... SALLY SORTS IT
I am writing to you on behalf of my 20-year-old daughter who booked a four-day holiday to Spain with Sunseeker Travel Group for £400.
Is it illegal to buy a fake designer handbag from my local market? DEAN DUNHAM replies
I'm tempted to buy a 'designer' handbag from my local market as a Christmas gift. It's clearly a fake, but is it illegal for me to own?
TONY HETHERINGTON: Debt Recovery Plus hounds couple over someone else's parking tickets
The company is demanding parking penalties said to relate to others at our address. We have no idea who these people are.
I bought £1,000 of stamps to beat price hikes. Now Post Office won't let me return them... SALLY SORTS IT
Earlier this year, I decided to stock up on stamps before they went up in price, but I miscalculated what I needed and purchased far too many.
Can I legally forage for holly in parks to make my house look festive? DEAN DUNHAM replies
I want to decorate my house with holly for Christmas. Is it illegal to cut it from bushes on the road and in my park?
TONY HETHERINGTON: We have waited TWO YEARS for Barking council to return a property we rented to them
I saw your article about Havering Council and the difficulties a reader had in getting back a property that was rented to the council. Barking and Dagenham are worse.
DEAN DUNHAM: My fridge caught fire... Can I force the maker to replace my burnt-out kitchen?
My faulty fridge caught fire and burnt down my kitchen. Am I within my legal rights to claim for a new kitchen from the manufacturer?
SALLY SORTS IT: Dad, 87, has dementia but is paying £8,000 in fees for software he can't use
My father is 87 and until 2022 was still working as an accountant. This year he's been showing signs of dementia with memory loss.
TONY HETHERINGTON: Hard sell failed, but Anglian still demands I pay
I paid £199 deposit and Anglian said if I cancelled before a surveyor visited, I would have nothing to pay. I cancelled but now the company wants £1,409.
Can I force a wedding dress shop to return my non-refundable deposit? DEAN DUNHAM replies
I paid a £1,000 deposit for a wedding dress but a few days later I found another dress I liked more so I cancelled the order.
I've had a baby - now TUI wants an extra £1,200 for our hotel in Italy: SALLY SORTS IT
The TUI website shows that the room we have booked can accommodate two adults, one child and one infant - but the firm is still insisting that we pay to upgrade.
TONY HETHERINGTON: Why is there no end to Scottish Power's smart meter mayhem?
My husband bought a check meter and found the smart meter was recording three or four times the true figures.
My plumber hasn't turned up AGAIN - can I ask for money off the bill? DEAN DUNHAM replies
My plumber keeps not turning up to fix my bathroom. So far, he's made excuses but I want him to do the job. Can I demand money off the bill?
SALLY SORTS IT: Loan firm's threat to take me to court to recover my late wife's debt
My dear wife passed away in December last year. She had a loan with Creation that she had taken out more than two years earlier.
TONY HETHERINGTON: Gas scare cut short our break in the Cotswolds
On the second night, the carbon monoxide alarm sounded. An engineer advised it was unsafe to remain, so we packed and drove home at midnight.
How can I stop my spendthrift son frittering away his inheritance? Heather Rogers replies
I have one son married but one of them is a spendthrift. I would like to give them enough in the will to clear the balance of their mortgage and say enough to live on per year.
DEAN DUNHAM: My neighbour blocks my drive when he parks his car... Can I take him to court?
There is a misconception that parking in front of someone's driveway or the entrance to their property is illegal due to Rule 243 of the Highway Code
SALLY SORTS IT: Europcar won't pay for hire car battery I had to replace on holiday
I hired a car from Europcar at Pisa airport in Italy. It was a new vehicle, with a few miles on the clock. The day before travelling home, it would not start.
TONY HETHERINGTON: Your missing £20,000 is not HSBC's fault... sue your son instead!
Here is something I do not often say to readers: the bank is in the right; you are in the wrong.
DEAN DUNHAM: How can I force council to pay for pothole damage to my alloy wheels?
I damaged an alloy wheel driving over a pothole. I called the council but was told that while I am legally entitled to make a claim, it is unlikely to be upheld.
SALLY SORTS IT: I've been left £850 out of pocket after Al Pacino event was postponed
In September 2022. I purchased two tickets for An Evening With Al Pacino through ticket agency Eventbrite at a cost of £850.
TONY HETHERINGTON: The laptop sale that went wrong... in Evri way!
I sold my laptop on eBay for £728. I paid Evri £25.80, including insurance. The package never arrived and I had to refund the purchaser.
Barclays threatened to close my account over lost paperwork: SALLY SORTS IT
Barclays keeps threatening to close my account. I have been a customer for 13 years, but it got in touch a year ago asking for business information.
DEAN DUNHAM: Are insurers allowed to decide if a heavy downpour counts as a 'storm'?
I made a claim on my home insurance policy after my house was damaged by last week's heavy rainfall. But my claim has been rejected by my insurer.
I ordered a £260 vase that sat in a depot for nine months - then Parcelforce lost it: SALLY SORTS IT
I'd never been able to justify the price tag of €300 (£260). I ordered the vase at the end of December, and it was shipped straight away.
SALLY SORTS IT: Parking firm is chasing me for £170 fine after I was caught short
Last year I was treated for prostate cancer. On June 14 this year, my wife and I were on a short break in Cornwall when I was caught short while driving.
I missed my hairdresser appointment but it wants to charge me, is that legal? Consumer rights lawyer Dean Dunham replies
I wasn't able to turn up for my haircut last week and now my hairdresser is charging me for the missed appointment. Is that legal?
TONY HETHERINGTON: The jailed boss... with two names
I am pretty sure that Jonothan Piper, jailed for running Embassy Wine UK Ltd, is the same person as Jon Sullivan, now an adviser at Yield Gallery, an art investment company.
DEAN DUNHAM: Neighbour's tree overhangs my garden - who should pay to have it pruned back?
I want to have branches from a neighbour's tree which overhang my garden cut down. I'm worried they will damage my house if they are blown down.
SALLY SORTS IT: My anti-virus cover ended in 2017 but McAfee kept on billing me
I recently logged into my account with software firm McAfee. My account showed that the anti-virus and internet security expired in January 2017.
Will I avoid inheritance tax on my estate because I moved to Australia?
My understanding was if I only owned a property in Australia, showed my ties to the UK were cut and lived here long enough my estate would fall outside of any UK Government inheritance tax claim.
TONY HETHERINGTON: Madness on stilts... the way Ovo works out its energy bills
My tenant moved out and it was empty for three months. Recently, gas and electricity on my second home has typically cost about £200 a month.
SALLY SORTS IT: Axa's hiked my home insurance by 168% but won't say why
I've just had my home insurance renewal notice from AXA, and it has inexplicably increased my annual premium from £320 to £856.
DEAN DUNHAM: I've been waiting eight weeks for my oven to be repaired - can I claim a full refund?
I've made a claim on an extended warranty in relation to my faulty oven. The claim has been accepted, but the warranty provider keeps cancelling.
TONY HETHERINGTON: UPS wrongly charged import duties on an antique clock bought in Vienna
I purchased the clock at auction, and arranged for packing and shipping using UPS. But the company miscalculated tax and duties.
I booked two rooms at a 'five star' hotel and they look not...ack? Consumer rights lawyer DEAN DUNHAM answers your questions
It's a common complaint that hotels and hotel rooms look nothing like the pictures on a website.
My brother passed away before his stag party, but Booking.com and Ryanair haven't paid me back
I received an email saying I was to receive a full refund of £838, but it has never turned up.
SALLY SORTS IT: Crooks doctored my £220 cheque to a cemetery and pocketed £2,020
I pay to have a cousin's grave maintained in London. Earlier this year, I was asked to send £220 to continue this service for the next ten years.
TONY HETHERINGTON: I haven't been paid for Cannadex cannabis bond
Interest was fixed at 11.75 per cent and repayment due in February 2022. My letters to the company go unanswered.
DEAN DUNHAM: Dry cleaner shrank my jumper - then went bust. How do I get a refund?
I took a jumper to Sunlite Dry Cleaners in Sunderland in March but when I got it back it had shrunk. I discovered Sunlite has gone bust.
SALLY SORTS IT: Ikea left my new kitchen in a mess for 16 months
We ordered an Ikea kitchen in December 2021. We were told it would be delivered at the end of February and installed the following week.
Can I get pet insurance that pays out if my dog bites someone?
While the emotional impact of a dog bite cannot be insured against, the financial impact to the dog owner can be.
Should I withdraw my savings from my Lifetime Isa due to house price rises?
I moved to London from the East Midlands, and now can't find a home that is suitable for me and doesn't breach the £450,000 limit. What are my options?
SALLY SORTS IT: I can't return my memory foam mattress - it won't fit back in the box
I bought a £269 memory foam mattress in a box from Dunelm for our spare bed. When I unpacked it at home, the mattress started growing hugely.
DEAN DUNHAM: I lost £780 to a very credible scammer... but now the bank says it's my fault
I received a call last week from a caller claiming to be from Metro Bank fraud protection team. She told me that my account had been compromised
TONY HETHERINGTON: Ovo saga is enough to make anyone weep!
SSE discovered that the meter was on its database as Pay As You Go, but I could see that it was a normal credit meter. I have still not been charged for gas.
Do I really have to pay tax and import duties on £145 trainers bought from an EU site? DEAN DUNHAM replies
I purchased trainers from an EU website. They were advertised at £145, but I have now been hit with additional import and tax costs. Can they do this?
SALLY SORTS IT: My £1,447 PPI tax refund has been sent to a middleman
In 2019 I applied for a refund of PPI premiums that I'd paid on some loans. I received the money owed with no problems.
TONY HETHERINGTON: Marks Art offer is second-stage scam
He knew all the details of my art portfolio and said I could sell my prints, but I had to pay £6,600 up front to have them sent from storage in Switzerland.
NS&I cashed a £240,000 cheque sent for my 97-year-old dad - but then wouldn't accept Power of Attorney
I have Enduring Power of Attorney for my father who is in a care home. I wanted to invest in NS&I Guaranteed Income Bonds to pay the fees, but it says there is a problem.
SALLY SORTS IT: Boots told me to send back £3,345 hearing aid but French post lost it!
I am 80 years old and care for my husband, who has Alzheimer's. In January this year, he had a hearing test at Boots Hearing Care in Stockport.
Can a car with only 'one previous owner' really have changed hands multiple times? Consumer rights lawyer DEAN DUNHAM replies
I bought a two-year-old car from a reputable local dealership and it was described as having one previous owner. I checked the service book to discover the car was brand new.
How does tax-free shopping now work when you travel to EU countries from Britain?
Could we have ended up with a big refund if we'd kept all receipts? And is there a way to claim any tax refunds now we're home?
Why don't Premium Bonds winners ever seem to come from the Channel Islands or Isle of Man?
I've noticed in your monthly list of Premium Bonds winners that there never any prize winner from these places - is it bad luck or something else?
How long should an Isa transfer take? Readers tell of months-long delays
Savers moving their money between different types of Isa have been left in limbo due to lengthy transfer delays, This is Money has found. How long should it take and will interest be backdated?
TONY HETHERINGTON: Did Tier One Capital's advice to switch funds break rules?
In order to offset an increase in its charges, Tier One recommended we move our investment. This reduced the stability of our pension fund.
Mercedes recalled my car but wants £35 a day for a courtesy car: SALLY SORTS IT
Mercedes has recalled my Class 350 saloon car due to a problem with bolts in the steering system. The recall letter stated that fixing this would take between one and four hours.
My broadband keeps cutting out - can I demand a discount from BT? Consumer rights lawyer Dean Dunham replies
In January I switched my broadband to BT, as I needed a faster, more reliable connection that could cope with five people in our household often being online at the same time.
TONY HETHERINGTON: It's about time the City watchdog did its job after 'watch fund' firm gets the nod
I invested in Paragon Time Trading. You wrote about this, and its links to investment sales company Incrementum Funding, owned by Timothy Sandhu.
Can I get refund for a car I bought more than two weeks ago? DEAN DUNHAM replies
I purchased an Audi A1 from a dealership in Swansea. As I live nearly 200 miles away, the whole deal was transacted online. I feel I made a mistake - does the 14-day cooling off period apply?
SALLY SORTS IT: Help! My friend lost £180,000 to bitcoin conmen using Martin Lewis's name
Revolut will not accept her complaint or refund the money, stating that she would have received online warnings. Is there any way to get the money back?
I gave my financial adviser £25k to buy shares - but he claimed it was a loan: Tony Hetherington investigates
My financial adviser came to me with an offer to invest in shares. I sent him £25,000. I later found he bought the shares in his own name. He said the money had been a loan.
Do I have to prove my Shein dresses weren't delivered? Consumer rights lawyer DEAN DUNHAM replies
I ordered three dresses from online shop Shein two months ago and have still not received my delivery. Shein says the parcel was delivered.
SALLY SORTS IT: Apple won't hand over the Pin for smartwatch my late daughter left to her sister
One of my daughters sadly passed away earlier this year. Some time later, her husband gave her Apple Watch to my other daughter.
Can setting up a trust help me avoid care fees? HEATHER ROGERS replies
I looked into it and have seen conflicting advice with some saying the council can still put a charge on my property for care costs.
TONY HETHERINGTON: Don't trust this 'fraud squad'... it's a scam too!
My mother has received an email from the IFFIA. Have you heard of this firm? My concern is that this could be just another scam.
SALLY SORTS IT: My booking's been cancelled in airport strike chaos even though flight will take off
I was due to take an 8.50pm flight from Geneva to London. However, on the morning of the day of my flight, strikes were announced at the airport.
Can my building society force me to pay off my mortgage when I turn 75? Consumer rights lawyer DEAN DUNHAM replies
My current mortgage with Nationwide, with whom I have been for 20 years, expires in December. But they will not offer me a new deal due to my age.
TONY HETHERINGTON: Parking rip-offs still blight motorists - what about Rishi's promise?
Our reader is refusing to pay a £170 penalty to Euro Car Parks as - he says - he paid for the parking and can prove it.
I bought my daughter two Taylor Swift tickets, why won't Ticketmaster let her take a friend?
There were no warnings to say it was a 'lead booker event' - which means the person who books the tickets has to attend.
SALLY SORTS IT: Debt collectors are pursuing me for £2,090...en by crook who set up a Worldpay account in my company's name
A debt agency is chasing me for more than £2,000 after a fraudster used my company name and address to open an account with payment service Worldpay.
Can I cancel my Greek holiday if it's too hot there? Consumer rights lawyer DEAN DUNHAM replies
I'm supposed to be going on a big family holiday to Greece with grandparents and little ones in tow later this month. But the heat looks unbearable.
Havering council won't give me back my house: TONY HETHERINGTON investigates
I was assured I would get my house back after giving three months' notice to the council, as the council is legally my tenant rather than the actual occupant.
British Gas won't let me have a new home display for my sma...gh I offered to pay for it: How can I get my hands on one now?
I moved into a new-build property in July 2022. The property had a smart meter, however there was no in-home display left in the property by the prior residents.
Both flights on my round trip to Dublin were delayed for a total of three hours - am I entitled to any compensation?
My round trip from London Gatwick to Dublin Airport with Ryanair was delayed by a combined total of three hours if you take into account delays on the inbound flight and the outbound flight.
SALLY SORTS IT: DVLA drove me mad with licence delays that's stopping me from picking up my motorhome!
I am having a nightmare with the Driver & Vehicle Licensing Agency renewing my licence so I can pick up a motorhome I am purchasing.
DEAN DUNHAM: Can I force double glazing firm to fix faulty windows?
I had double glazing installed in January 2022. I paid partly in cash, partly by bank transfer. After completion of the job, lots of problems came to light.
How do we cash in £30,000 in Premium Bonds my father left?
NS&I is refusing to make any payment, stating this will have to go to probate - but this may take a long time and it is the only money that my mum has to live on.
TONY HETHERINGTON: My £100k of wine is missing!
Can you help me get my money back from Wines Premier Cru Limited?
SALLY SORTS IT: £1,132 refund for Covid-hit choir tour has disappeared
I am vice-chair of the Pelenna Valley Male Voice Choir. In July 2019, the choir decided to undertake a short tour to Germany the following year.
Is it really a 'legal obligation' to have a smart meter fitted?
We have been told by Eon that our electric meter needs replacing and it is a 'legal obligation' to do so. Is this correct? Our meter was installed in 2003.
TONY HETHERINGTON: Power firm boss Andrew Pilley jailed for 13 years
Pilley was sentenced at Preston Crown Court following a five-year investigation and an eight-month trial.
British Gas thinks I live in a pub and wants me to pay £800 for a business account
I have been a residential British Gas customer since February 2021 when I moved into a converted pub - but now it thinks I run a business and I can't convince it otherwise.
Virgin Media won't return the £23,000 I accidentally transferred to pay for my mother's phone bill
In early May I accidentally transferred £23,000.19 instead of £23.19 to pay my mother's bill - and I still haven't had the money back.
Can my K-pop mad mum get a refund from Spotify?
My mum is a huge fan of the Korean boy band BTS - but she isn't great with computers, and signed up to three Spotify accounts by mistake.
My wife fears if I die first my children will sell our property
My wife and I recently updated our wills. I was keen to explore a trust option whereby I could leave property to my three children. I was advised against this option by our solicitor.
SALLY SORTS IT: Barred from flight because my passport is 10 years old
We booked a holiday to Albir in Spain to attend a friend's 60th birthday, When checking in at Gatwick, my passport was pronounced out of date.
TONY HETHERINGTON: We were taken for a ride by Vueling
We lost a day of our holiday, including the hotel we had paid for, but Vueling just refuses to acknowledge my claim.
CRANE ON THE CASE: UPS charged me £441 to post my boat sail
I paid £35 to send the sail to a Gumtree buyer, but shortly afterwards, I discovered that UPS had charged an extra £441 to my bank account.
SALLY SORTS IT: Insurer won't pay £36k claim after my cardiac arrest
I suffered a cardiac arrest in October 2020 and tried to make a claim on my critical illness insurance with Royal London. The claim was refused.
TONY HETHERINGTON: Insurer's advice to ignore court ruling is car crash
I received an email from solicitors acting for the other driver, saying that Privilege had not paid up and I was being sued.
Can we set up a pension for our son with a severe illness?
My wife and I would like to make sure that he is provided for with a private monthly pension for life when he retires. What's the best way to do it?
DEAN DUNHAM: Eight vital legal powers when big firms rip you off
When a consumer has full knowledge of their rights, sound advice on the law, and knows the guidelines on how to complain - then big businesses back down.
SALLY SORTS IT: I sent a year of mortgage payments to wrong account
I set up a standing order of £550 a month to pay off my buy-to-let mortgage with Barclays. Twelve monthly payments were sent to Barclays Bank.
TONY HETHERINGTON: HSBC hit me harder than fuel crisis and Covid
Our accounts were frozen by HSBC under the pretence of a 'safeguarding' review.
Is my halfpenny coin rare and how much is it worth?
On a recent trip to Southwold, Suffolk, I was messing around with the 2p pusher machines in the arcades with my daughter.
Air con on my Greater Anglia train wasn't working - can I get compensation?
On Wednesday, I was on the 17.54 train from London Liverpool Street to Southend Victoria - it was hot, overcrowded and had no air con. What are my rights to compensation?
TONY HETHERINGTON: Gloomy picture for investors as owner bails out of failing 'art' firm
Smith & Partner's offices are closed, its phones are unanswered and my email inbox is chock-full of messages from victims of what can now only be described as a multi-million pound scam.
Enterprise charged me £982 for 'scratches' on a hire car
Someone scraped the car - a Nissan Micra - resulting in scratches on one of the doors. This happened unbeknownst to me, so I was stunned to get a £982 bill.
SALLY SORTS IT: Forced to book new flight but BA won't cover the cost
I claimed almost £600 from British Airways but I'm having difficulty getting any response. The sum includes a refund and compensation.
SALLY SORTS IT: Forced to book a new flight but BA won't cover the cost
I claimed almost £600 from British Airways but I'm having difficulty getting any response. The sum includes a refund and compensation.
TONY HETHERINGTON: Don't pay a penny wine firm it's about to go off!
Winebuyers Group Ltd seems to have phoenixed out of a legitimate business which failed in 2021.
I bought £25,000 of Premium Bonds but won nothing for a year - am I just unlucky?
With a £25,000 stake, winning nothing at all for a whole year seems extremely unlikely.
How do I cut my troublesome sister-in-law out of grandma's inheritance?
To avoid in the future potentially my brother's wife being entitled to some of the inheritance we have discussed the option of my grandmother leaving 100 per cent to myself.
SALLY SORTS IT: A dog bit me on holiday but Staysure won't pay up
The medical bill for my treatment was £3,845 and I made a claim for this amount on my Staysure travel insurance policy. Three months later the claim has not been settled.
Is it cheaper to use a dishwasher or wash up by hand in the sink?
Is it really cheaper to use a dishwasher than wash up in the sink - and do you need to rinse the plates beforehand?
TONY HETHERINGTON: NatWest closed my daughter's account. Why?
I was assured this would not affect my account with the bank, but it has as I control a First Saver account for her and this too has been suspended.
TONY HETHERINGTON: Santander won't let me use card refund rules
I tried to contact the firm, which had changed its name. Santander said my payment went to a different company.
SALLY SORTS IT: EE cancelled my contract after I complained about foreign music
I took out a phone contract with EE in March. When I phoned up to discuss the contract a few weeks later, I was frustrated at being left on hold.
A Chinese company registered a business at MY home address
My house has been listed as the company's registered address on the public Companies House register since October, and I cannot seem to get it removed.