The next challenge for the IRS, and for other federal agencies working to deploy new digital services, is to sustain the momentum after they are rolled out and ensure that these new solutions con...
https://civic.io/2024/03/21/the-end-of-the-beginning-for-irs-direct-file/
Government agencies adopting generative AI tools seems inevitable at this point. But there is more than one possible future for how agencies use generative AI to simplify complex government infor...
https://civic.io/2024/02/27/parking-signs-and-possible-futures-for-llms-in-government/
The City of Syracuse, New York is on the cusp of massive change that will remake our city. Are people ready to believe that the change is real?
https://civic.io/2024/02/27/starting-to-believe-in-central-new-york/
When we hear industry observers and AI experts tell us today that governments can reap the benefits of the latest wave of AI innovation if they organize and prepare their data, they are right - b...
https://civic.io/2024/01/03/preparing-for-an-ai-future-in-government-service-delivery/
Any use of AI or automation in government, particularly as it relates to benefit determinations or claims, needs to be accompanied by policy guardrails that create strong disincentives for improp...
https://civic.io/2023/12/08/additional-guardrails-for-ai-use-in-government/
Blanket technology bans spawn shadow IT, and incentivize agencies to hide their use of new technology for fear of having it taken away.
https://civic.io/2023/11/16/banning-generative-ai-wont-work/
Governments need ways to safely experiment with new generative AI tools to discover for themselves what works best for those they serve.
https://civic.io/2023/10/18/government-agencies-need-ai-laboratories/
The performance of a website or digital service has direct implications for the size of the burden placed on users. Reducing the size of this burden requires agencies to think carefully and to en...
Understanding the root cause of complex system failures can be tricky, and our desire for accountability may sometimes be at odds with learning the root cause. Incorporating blameless postmortems...
https://civic.io/2023/10/06/embracing-blamelessness-to-improve-government-services/
Though more than 100 years separates the inception of the U.S. Airmail Service and the launch of AI tools like ChatGPT, we can learn many lessons from the former when deciding how to use the latt...
https://civic.io/2023/09/26/what-old-airplanes-can-teach-government-about-adoption-ai/