Companies that prioritise understanding and meeting customer needs stand poised to thrive in a constantly changing marketplace. Foot Locker stands out as a beacon of innovation and customer-centr...
https://inmoment.com/blog/stepping-into-the-future-of-retail-with-foot-locker/
It can be argued that reputation management for retail companies is more important than it is in any other industry. Whether you are a local shop, regional staple, or nationwide brand, reputation...
Surveys are not dead. You can find a lot of articles, point-of-views, or CX pundits on social media preaching that the survey is dead. Admittedly, we here at InMoment tell our current and prospec...
Did you know that over half of financial services consumers say they have low trust in their provider? And, of those consumers, only 34% of them would recommend their brand to friends and family....
https://inmoment.com/blog/financial-services-reputation-management/
In the dynamic landscape of healthcare, where patient care is paramount, the role of healthcare contact centers has emerged as a vital component in ensuring seamless communication and efficient s...
True excellence in customer experience (CX) demands more than just understanding and insights; it requires actionable strategies that drive tangible results. InMoment’s Integrated CX offers a t...
https://inmoment.com/blog/the-power-of-integrated-cx-smartest-actions/
It’s every company’s dream to have loyal, lifelong customers. To get this, you need to understand what your customers want, how they view your brand, and how they feel about your products and...
Facebook is one of the most widely used social media marketing tools today. However, there may be instances where your business must learn how to delete a Facebook Page in order to protect your b...
Creating and executing the perfect survey that avoids obtaining misleading feedback can be tricky business. To be successful, you’ve got to watch out for inaccurate data such as sampling bias, ...
For as long as there has been business, there have been customers. And for as long as there have been customers, businesses have had to prioritize creating a positive customer experience. The cus...