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- Feed Preview Managing, Strategy, Business: David Maister Live videocast
Summary Proverb
We will close this series with a proverb that I use to conclude many of my seminars. It illustrates that what most businesses need, is not clarification on what is the right thing to do, but the ...
Earning a Relationship
One of my views of the world is that everything we want must be given to us by another human being. So weather it is about getting our staff to cooperate with us,or to get clients to entrust us w...
Dynamos
In this video clip we're going to look at the issue of energy, excitement, and ambition in a different way and talk about the different states of drive that you and I might experience at differen...
Think of Work
A core proposition in my way of thinking about business development is that you will have more success if you're trying to market things that turn you on for clients that you are truly interested...
Getting Hired by New Clients
In this video clip, we explore how you can win business from a non-client who is looking around and talking to many providers
Experts vs. Advisors
In the marketing of professional services, you can come across in one of two ways to the buyer. You are either interested in them, or you are interested in their cash. We will show why the former...
Marketing To Existing Clients
In this clip, we examine all of the places that marketing efforts can go. We make some very clear recommendations about where the priorities are.
Rules of Relationships
We all say we want relationships and we want to be good at romance, but we have not all thought through the actions and behaviors that a Necessary to create those things. In this video clip, we b...
Romance and Sincerity
In thinking about business development, there are two basic mindsets that must be distinguished. You can focus on the one night stand or you cant romance. get good a
How We Buy
The key to all marketing, selling, client service, and client relations questions is actually not about how do you market, or how do you sell. The thing that we need to understand is,
What We Hate About Those People
The key to giving your clients a great client experience is to understand what it feels like to be a client. In the following clip, we explore exactly that, by drawing on our common experience of...
Where Should Marketing Time Go?
In this video clip, we're going to explore another example of how you go about investing in a relationship in order to get involved in more of the transactions in business that your client has, o...
Accountability
In the following video we will make the case that, if the employees of an organization are to raise their performance, then logically what is required is that the managers must first be better at...
Managing Dad
In this clip we dig into the parallels between being an effective manager in the workplace and being an effective change agent within your family.
Using Language To Get What You Want
In business, performance appraisal or even out and out criticism supplants skillful use of language and careful presentation of issues and solutions. We will examine a story of exemplary language...
Train a Pigeon
In this video, we’re going to explore the proposition that helping another human being to improve is a general process with general lessons which we can draw upon both from within business...
Getting Others to Give You What You Want
A crucial difference in our style in dealing with the world is whether we deal with other people as
How Managers Should Spend Their Time
Everyone agrees that professional groups need to be led by a player coach or a producer manager. But the balance between those roles is not always agreed even with in firms or within the group th...
Excitement
In this video we are going to dig deep into the issue of excitement. Of how you ensure that in fact people bring to their work passion and excitement and enthusiasm. And the question is going to ...
Not Qualified to Manage
In the following video clip, I try to make the case that being an effective manager is not about knowledge, and is not even about skills, but that the crucial element in becoming an effective man...
Managing Works
How can management, in a society of professionals, really be made to work? There are examples of fabulous management and coaching, in contrast to the sorts of management that we often see inside ...
Fat Smoker
In business, very often we already know what we need to improve but we don't get around to tackling it. In this video, I suggest ways that we can actually improve our business by drawing upon wha...
Survey Results
In the year 2001, I did a study which resulted in a book called "Practice What You Preach", in which I studied 139 professional businesses around the world. This video clip shows the early result...
Strategy is Standards
In order to succeed, a professional firm must have values, principles and standards. These should not exist as goals or aspirations, but as solid bottom lines that the professionals within the fi...
Profit Formula
In business many factors lead to ultimate financial and business success. The challenge is to identify which factors tend to drive other factors and hence, where you really should start to launch...