Travel management is always all about data, but what does it say? Benchmarks can provide many answers, putting a program’s effectiveness into context, but obtaining good ones and using them eff...
https://www.thecompanydime.com/explainer-corporate-travel-benchmarking/
The Company Dime co-founder Jay Campbell last week interviewed Sabre CEO Kurt Ekert via videoconference. Among other issues, Ekert talked about supplier content fragmentation, global distribution...
Delta Air Lines during a Thursday virtual meeting named the tech partners it would work with on a customer service-oriented distribution strategy based on IATA’s New Distribution Capability pro...
Washington, D.C. — American Airlines agreed to use the ARC Corporate Intelligence tool for contract management. ARC CI launched with United Airlines in 2020 as an alternative to the market-lead...
https://www.thecompanydime.com/aa-arc-corporate-contracting-sabre-prism/
Southwest Airlines has always done things differently, but lately, it’s been embracing industry norms in the corporate market. It’s participating in more distribution channels and fielding a ...
It’s not hard to identify potential winners from American Express Global Business Travel’s proposed deal to acquire CWT, besides GBT itself, starting with the largest remaining competitors. N...
https://www.thecompanydime.com/gbt-cwt-implications-customers/
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What airlines want from their corporate customers and what they’re willing to give in return is changing. For many U.S. accounts, the request for proposals process and resulting contracts look ...
https://www.thecompanydime.com/airline-corporate-contract-engagement-marketing-discounts/
Having seen up close the dangers of algorithmic bias in artificial intelligence, CWT’s Matthew Newton has some suggestions for risk mitigation. Artificial intelligence is being deployed at scal...
https://www.thecompanydime.com/op-ed-matthew-newton-artificial-intelligence-alghorithmic-bias/
Starting with automating email routing and responses, World Travel Inc. is using artificial intelligence from startup Acai Travel to restructure its customer support operation. Reduced average ha...
https://www.thecompanydime.com/world-travel-inc-productivity-acai-travel/