In reply to Dennis Howell. Hi Dennis, we don't have any data o...
Bruce, just curious, as my wife works in customer service for the largest ready-to-assemble furniture manufacturer, Sauder Woodworking, a privately held firm. Has your company ever done an evalua...
In reply to Ammon Nelson. They are similar phenomena, but some...
In reply to Bruce Temkin, CCXP. As you and I discussed above, ...
In reply to averill stevenson. Averill, I appreciate the very ...
In reply to averill stevenson. Here is a disconnect for me--> ...
In reply to averill stevenson. Well said... I think that was m...
Hi Bruce, Gosh I was just thinking about this engagement/experience relationship - and I guess I have it backwards, but I am having a hard time understanding wrapping my head around it. I see Exp...
I added the fourth P "Perception" to the blog post after reading some comments and feedback.