Photo by Christian Wiediger Unsplash. Want to use AWS reservations to save money, but have trouble matching your reservations to your EC2 servers? Or maybe you want to spread out your reservati...
https://bestpractical.com/blog/2024/3/managing-aws-with-request-tracker-assets
Image of wrenches by Dmitriy Demidov on Unsplash. Managing change in a hosting environment is a complex task that can involve adding new services, software updates, and configuration changes. R...
Nir Eyal's new book, "Indistractable ," is a beacon for everyone struggling with the daily mental tug-of-war at work. He offers actionable steps to reclaim your focus and achieve laser-sharp pro...
Request Trackers Scrips feature is the built-in automation tool and new AI tools make it easier than ever to build custom conditions and actions to power your RT.
https://bestpractical.com/blog/2023/12/creating-rt-scrips-with-ai
The newest release of the calendar extension for Request Tracker has a nice set of updates and new features that go well with RT 5.
https://bestpractical.com/blog/2023/12/new-calendar-features-for-request-tracker
In a major update, the new FormTools extension now allows RT admins to easily create custom forms right in Request Tracker (RT).
https://bestpractical.com/blog/2023/12/creating-custom-forms-in-request-tracker
RT 5.0.5 has a new configuration option LogScripsForUser that can show scrip log output for SuperUsers in the web interface.
https://bestpractical.com/blog/2023/11/rt-505-scrip-logging-in-the-browser
RT versions 5.0.5 and 4.4.7 are now available. In addition to some new features and bug fixes, these releases contain important security updates and are recommended for all RT users.
https://bestpractical.com/blog/2023/10/rt-505-and-447-now-available
Before you even get a chance to roll your eyes, let’s make sure of one thing: we’re not talking about multitasking. That’s been talked about forever, mulled over, and thoroughly dissected. ...
https://bestpractical.com/blog/2023/8/the-worst-thing-you-never-knew-you-knew-something-about
Let’s say you have a sales team of 16. Janie has a laptop, a phone, a desktop, and an old iPad she scrounged from an intern’s desk for a one-time need. Jamal has two phones (don’t ask), one...
Request Tracker version 5.0.4 is now available. May the fourth be with you!
https://bestpractical.com/blog/2023/5/may-the-fourth-be-with-you-rt-504-now-available
Looking at ways OpenAI technology like ChatGPT can be used with Request Tracker.
https://bestpractical.com/blog/2023/3/openai-and-request-tracker
Are you looking for help managing your customers' requests and feedback? Look no further than Request Tracker's Customer Self-Service portal. This user-friendly feature allows your customers, cli...
https://bestpractical.com/blog/2023/1/request-tracker-customer-portal
Request Tracker for Incident Response (RTIR) versions 5.0.3 and 4.0.3 are now available. These new releases provide security updates, bug fixes, and some new features. As always, we recommend all...
https://bestpractical.com/blog/2022/7/rtir-503-and-403-now-available
Our newest versions of Request Tracker (RT) are now available, providing security updates, bug fixes, and some new features. As always, we recommend all users upgrade to the newest versions. Our ...
https://bestpractical.com/blog/2022/7/rt-503-and-446-now-available
Photo by Mitchell Luo on Unsplash If you support critical services and manage your work in RT , you may have cases where you need to escalate notifications beyond sending email or even text m...
https://bestpractical.com/blog/2022/6/request-tracker-integration-with-pagerduty
Photo by Brett Jordan on Unsplash Similar to updates by Microsoft for Office 365 email discussed previously , Google also has announced they will discontinue support for username/password au...
https://bestpractical.com/blog/2022/5/google-email-gmail-authentication-changes
Keep your change process running like a well-oiled machine (Photo by Laura Ockel on Unsplash ) One key component of IT service management is maintaining documented and repeatable change proces...
https://bestpractical.com/blog/2022/2/change-management-in-request-tracker
Best Practical has released a new utility to fetch email for RT from Microsoft Office 365 when Basic Authentication is discontinued.
https://bestpractical.com/blog/2022/1/new-microsoft-office-365-email-integration-option-for-rt
Request Tracker (RT) and Request Tracker for Incident Response (RTIR) do not use log4j.