Basecamp, I think you’re awesome. When I signed up, I was pleasantly surprised that you offer a free 60-day trial with no obligation. You trust your customers and your product. I then started r...
Before moving to Hong Kong, I only worked in customer service jobs, including hospitality, telemarketing, and retail. While those jobs have a sales aspect, I was chiefly motivated to deliver on s...
Not only can I read and process information quickly (which means getting through 75 emails a day won’t be a problem), I am willing to work. Being smart isn’t only about innate skill, it’s a...
I’m a good writer because I care about the written word. I’ve been working on my blog for the past year or so, developing my voice. While I love writing stories and playing with words, I can ...
The most important part of customer support is listening (and reading). I love Ann’s statement about what makes customers happy. Customers want to communicate with a human, who has the power t...
I’m a citizen of the world (cheese alert!) living in Hong Kong, which means I live in the right time zone for you. See? I even visited Australia as an incredibly awkward teen. That’s me in th...
In your job description, you asked applicants to write a comprehensive how-to guide on making our favorite sandwich. The thing is, I don’t really like sandwiches. I like eating noodles (let’s...
At my previous job, I was the only member of my team to work in Hong Kong. I don’t need to be micro-managed in order to feel motivated. My drive, my self-directed work ethic, it all comes from ...
I love learning. Not for the outcome, but for the process. Being able to continuously improve myself is extremely important to me. It’s why I read dozens of blogs and articles every day, why I...
A month or so ago, I took a Programming for Non-Programmers class. Programming’s cool because I now have a greater understanding around how you build an application to build a need, but I’m i...