At the heart of every customer-centric business lies the quintessential question: “How can we improve and optimize the customer experience?” Recently, we hosted a workshop at Frost & Sullivan...
How Can the Bar be Raised to Surpass Customer Expectations? In a world of high demands and countless inquiries, meeting consumer expectations isn’t just a goal; it’s a commitment. A dedicatio...
Do you remember the mad dash to do the required reading before the start of the school year? The memories of rushing to start the year off on a good foot, and to ensure that happened, having the ...
https://www.interactions.com/blog/technology/conversational-ai-in-cx-the-cliffs-notes-edition/
Jak Katterfield, Product Marketing Manager at Interactions, sat down to talk with Lindsay Washburn, Senior Digital Product Manager at Evergy, and Ed Anderson, Senior Manager CXT Technology at V...
https://www.interactions.com/blog/customer-experience/qa-with-vistra-energy-and-evergy/
Getting stuck in a loop or being misunderstood by an automated customer care system brings out the worst in humanity. If recordings were published, your grandmother would surely blush! Thankfully...
It’s not news to CX industry professionals that customer service expectations constantly change. Faced with that reality, brands must adapt their approach to customer service to meet them. Toda...
https://www.interactions.com/blog/customer-experience/harnessing-the-power-of-cx-technology/
Interactions surveyed 1,000 consumers from across the U.S. in March 2023 to better understand the current customer experience mindset. We compiled the findings in a report entitled “CX and the ...
The recently published “CX and the Consumer: Pitfalls and Possibilities” report from Interactions, based on a survey of 1,000 U.S. consumers conducted in March 2023, reveals a disturbing tren...
Customer service has evolved from being a mere supplementary feature offered by businesses to a vital aspect in fostering enduring relationships with consumers in the competitive market landscape...
https://www.interactions.com/blog/customer-experience/unlocking-the-potential-of-customer-service/