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- Feed Preview Reference & User Services Quarterly
“I’ve Already Googled It, and I Can’t Understand It�...tions of Virtual Reference and Social Question-Answering Sites
For librarians to continually demonstrate superior and high-quality service, they must meet the needs of current and potential users. One way that librarians have met the needs of users is by exp...
Training, Support, and Connection for Student Library Employees in a Tiered Reference Service Model
Student employees at circulation desks are the first points of contact for many library users with research questions, but they are challenged to respond or refer when librarians are unavailable....
Readers’ Advisory: Readers’ Advisory and the Pandemic: Lessons, Connections, and Vital Services
The pandemic and resulting quarantine changed how libraries operate, including the provision of readers’ advisory (RA) service. Access to print titles initially came to a halt, rendering many u...
Readers' Advisory: RUSA Books Awards: Listening to the Experts Who Create the Lists for America’s Readers
To celebrate the past and present work of the RUSA book award committees, we asked a selection of chairs, vice-chairs, and members to discuss the work that goes into choosing the winning titles a...
Readers' Advisory: RA School: Learning from ILS Faculty
Building upon our “eavesdropping” columns that invite groups of advisors to gather via email and discuss practice, philosophy, and methods, this issue invites us all back to school. Here four...
The Alert Collector: Genealogy Resources in Print
Anyone who has worked at a public service desk in a library has probably had at least one encounter with a genealogy researcher avidly regaling them with some new fact they learned about their an...
The Alert Collector: Universal Design for Learning
Whether it is an Instruction Services Librarian revising her one-shot lesson plan or a programming librarian designing computer classes for public library clientele, universal design for learning...
The Alert Collector: Scams and Flimflam: The Other True Crime
This list covers nonfiction on specific famous hoaxes and scams as well as overviews of the topic. Many of the books gathered here began as long-form news articles that were developed into a book...
Information Literacy and Instruction: Using Universal Design for Instruction to Make Library Instruction Accessible
Accessibility is of fundamental importance in all classrooms, including the library classroom. In this article, two disability advocates in libraries, JJ Pionke and Lorelei Rutledge, discuss the ...
Information Literacy and Instruction: Building a Multi-Format Graduate Student Information Literacy Program
College and university library instruction programs often focus on providing information literacy instruction for undergraduate students. In this article, Kathy Christie Anders shares how she has...
Amplify Your Impact: Reframing Reference as Outreach: Expanding Engagement and Inclusion Through Reference Services
A reference team of librarians and MLIS students from the Charles E. Young Research Library at UCLA embarked on a reference services awareness campaign designed to reach out to marginalized popul...
From the Past President of RUSA: Looking Back, Looking Forward
On March 4, 2020, just a few days before changes and closures associated with the global COVID-19 pandemic swept across the United States and the world, our previous issue (vol. 59, no. 2) was pu...