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- Feed Preview Sprout Social Status - Incident History
Facebook and Instagram Outage
Mar 20, 16:21 CDT RESOLVED - Functionality has been restored on Facebook and Instagram as of 12:00 pm (Central). However, data availability may still be delayed while we process events that faile...
Sprout Social Outage
Mar 11, 17:17 CDT RESOLVED - This incident has been resolved. Mar 11, 17:02 CDT MONITORING - A fix has been implemented and we are monitoring the results. Mar 11, 16:55 CDT INVESTIGATING - Sp...
LinkedIn Outage
Mar 6, 16:27 CST RESOLVED - The issues with LinkedIn appear to be resolved as of 4:00 PM CT. However, data availability may still be delayed while we process events that failed during the outage....
Facebook and Instagram Outage
Mar 5, 12:00 CST RESOLVED - Functionality has been restored on Facebook and Instagram as of 11:20 am (Central). However, data availability may still be delayed while we process events that failed...
Instagram Video Publishing Issue
Mar 1, 18:34 CST RESOLVED - The issues with Instagram video publishing appear to be resolved. Please subscribe to receive status updates. Mar 1, 14:46 CST MONITORING - Meta is currently experie...
Delay in Instagram Comments Arriving in the Smart Inbox
Mar 1, 03:41 CST RESOLVED - The issue surrounding Instagram Comments in the Smart Inbox and Salesforce Service Cloud has been resolved. Our team will be running data backfills to recover Instag...
TikTok Data Issues
Feb 27, 10:55 CST RESOLVED - This incident has been resolved - Data should be back to normal as of 10:30 AM Central (2/27/24). Feb 26, 16:54 CST MONITORING - A fix has been implemented and we a...
Facebook Username and Profile Picture Display Issue - February 2nd, 2024
Feb 9, 07:11 CST RESOLVED - As of 2:47 p.m. CST on February 8th, this issue has been resolved. Facebook content received after this time will have valid Facebook profile and username informatio...
Sprout Social Outage - January 19th, 2024
Jan 19, 15:39 CST RESOLVED - This incident has been resolved. Jan 19, 11:02 CST MONITORING - A fix has been implemented and we are monitoring the results. Jan 19, 10:54 CST INVESTIGATING - Sp...
Instagram Missing Metrics Issue
Dec 7, 08:13 CST RESOLVED - On December 1st, Meta's API stopped populating Instagram Posts and Stories insights. On December 5th, Meta confirmed they had resolved this issue. However, the missin...
Scheduled Maintenance
Nov 30, 13:57 CST COMPLETED - The scheduled maintenance has been completed. Nov 30, 13:00 CST IN PROGRESS - Scheduled maintenance is currently in progress. We will provide updates as necessary....
Missing Impressions Data For Instagram Stories
Nov 16, 18:36 CST RESOLVED - This incident has been resolved. Nov 1, 19:23 CDT MONITORING - Impressions data for Instagram Stories has begun returning but is not fully restored yet. We are stil...
Issues Replying to Facebook Messages in the Smart Inbox
Nov 16, 12:37 CST RESOLVED - This incident has been resolved. Nov 16, 06:07 CST MONITORING - A fix has been implemented and we are monitoring the results. Nov 15, 15:40 CST INVESTIGATING - We...
Sprout API Issue
Oct 13, 11:10 CDT RESOLVED - This incident has been resolved. Oct 13, 10:14 CDT INVESTIGATING - We are currently investigating an issue with the Sprout API that is causing customer requests to ...
Sprout Social Outage
Sep 18, 14:39 CDT RESOLVED - This incident has been resolved. Sep 18, 14:30 CDT MONITORING - A fix has been implemented and we are monitoring the results. Sep 18, 14:08 CDT INVESTIGATING - Sp...
Sprout Social Outage, August 18th
Aug 18, 11:28 CDT RESOLVED - This incident has been resolved. Aug 18, 10:58 CDT MONITORING - A fix has been implemented and we are monitoring the results. Aug 18, 10:33 CDT INVESTIGATING - Sp...
Twitter Inbox Actions Issue - August 4th
Aug 4, 04:36 CDT RESOLVED - This incident has been resolved. Aug 4, 04:16 CDT IDENTIFIED - The issue has been identified and a fix is being implemented. Aug 4, 03:40 CDT INVESTIGATING - Sprou...
Listening Data Issues
Aug 1, 12:18 CDT RESOLVED - This issue has been resolved. We apologize for any inconvenience. Jul 26, 15:43 CDT IDENTIFIED - We are experiencing an issue with our Listening product that may cre...
Performance Issues
Jul 26, 15:54 CDT RESOLVED - This incident has been resolved. We apologize for any inconvenience. Jul 26, 14:41 CDT MONITORING - A fix has been implemented and we are monitoring the results. A...
LinkedIn Publishing and Inbox Issue
Jul 12, 05:55 CDT RESOLVED - The issues with LinkedIn publishing posts and receiving messages are now resolved. Please subscribe to receive status updates. We apologize for the inconvenience. J...
LinkedIn Duplicate Posts
Jun 26, 09:20 CDT RESOLVED - From early April to June 15, LinkedIn’s API marked posts scheduled from third parties like Sprout as successful, but the posts were not actually published to Linked...
Instagram Issue
Jun 23, 08:33 CDT RESOLVED - The incident has been resolved — Instagram publishing seemed to return to normal by June 17th Jun 20, 09:51 CDT UPDATE - The incident has been resolved — Insta...
Meta Issue
Jun 16, 15:01 CDT RESOLVED - This incident has been resolved. Jun 16, 14:38 CDT INVESTIGATING - Meta is currently experiencing difficulties that affects Facebook & Instagram, this started aroun...
LinkedIn Publishing Issue
Jun 1, 08:44 CDT RESOLVED - The issues with LinkedIn publishing appear to be resolved. Please subscribe to receive status updates. May 25, 10:02 CDT INVESTIGATING - LinkedIn is experiencing dif...
LinkedIn Delayed Messages Issue
May 31, 11:46 CDT RESOLVED - The issues with LinkedIn appear to be resolved. Please subscribe to receive status updates. May 30, 16:03 CDT UPDATE - As a result of LinkedIn's ongoing difficultie...