The ENTP Blog

Howdy, Echoes have long provided a way for support staff to provide answers faster. Unfortunately, it was not always easy to use with a large number of echoes. So today, I’m happy to announce...

https://blog.entp.com/post/112695641427

Hi all, We know Slack is awesome. We love it and use it every day. Until now, there was not an easy way to integrate Slack with Tender. But rejoice! You can now receive all your Tender notifica...

https://blog.entp.com/post/108663737862

Hi all, This evening we experienced a large DDOS on Tender which brought the site down for most customers. We worked with our hosting provider to mitigate the attack and the traffic is now unde...

https://blog.entp.com/post/105320257182

Lighthouse will be in maintenance mode tomorrow night at 8pm EST, for about 1h, hopefully less. This is a bit short notice, but we have to perform some important hardware updates. As usual, y...

https://blog.entp.com/post/98331380672

Starting today, if you access a Tender site on mobile, you will get a nice mobile view (at last!). If your site uses custom CSS, you will need to manually activate it: please read the KB article ...

https://blog.entp.com/post/98140883622

Raygun.io (https://raygun.io/ ) is an error tracking service that helps you build better software, allowing your team to keep an eye on the health of your applications by notifying you of softwar...

https://blog.entp.com/post/98139550447

… still gets you better, simpler, customer support! We decided to change the names of our plans. If you are currently on the following plans, don’t fret! Nothing has changed other than the ...

https://blog.entp.com/post/97900172242

We will have a routine maintenance for Lighthouse this Friday 29th at 10pm EST. It should last about 30 mins, hopefully less. Go enjoy your friday night! Cheers.

https://blog.entp.com/post/96004644977

Howdy! What is this new section that just appeared in the sidebar for KB articles? Well, starting today, users can now rate your KB articles! If you are logged in as a regular user, you will ...

https://blog.entp.com/post/93985558512

Howdy everyone! Today I would like to highlight two updates we deployed to the Knowledge Base in the past few weeks. VERSIONING KB articles are now versioned. You can see changes between ve...

https://blog.entp.com/post/91953858152

On Monday April 7th, a vulnerability in OpenSSL was disclosed as CVE-2014-0160 , also known as Heartbleed . This is a serious vulnerability as OpenSSL is widely used to secure HTTPS traffic, and ...

https://blog.entp.com/post/82213145681

Howdy. Today we are deploying some changes to Companies. Companies are groups of users that have access to each other’s private discussions. This is often used when your product/service is us...

https://blog.entp.com/post/80795385292

Howdy! While Tender is a great support platform, sometimes all you need is a simple Knowledge Base. So we just deployed an option to do just that. You can find out more in the knowledge base ar...

https://blog.entp.com/post/80096577228

Howdy, Today we deployed a number of improvements to our spam engine. As a result you should see a big decrease of false positives (real discussion incorrectly marked as spam). It is possible t...

https://blog.entp.com/post/77742970737

Hi all, Tender will be offline for 5-10 minutes tonight, Thursday 1/9 at 9pm PST, while we perform a maintenance operation on one of our database servers. Emails coming in during this period wi...

https://blog.entp.com/post/72790864025

Happy Friday, We have been a little quiet lately, mostly because we have been busy. We are in the process of upgrading a lot of our infrastructure: we bought shiny new servers, with lots of RAM...

https://blog.entp.com/post/70632896727

When creating a new profile in Tender, the email preferences default to notifying the user of changes in the issues/discussions they have participated in (either by creating or commenting on), bu...

https://blog.entp.com/post/69622803819

Hi everyone, Time flies it seems, and while our little hands are never idle, we don’t always share what we are working on. This is unfortunate as many bugfixes and features, big and small, go...

https://blog.entp.com/post/67790771090

Tender has an awesome feature which allows you to merge users and discussions. We are often asked why this feature is not always available, so here’s the breakdown: Merging will become availa...

https://blog.entp.com/post/66987709504

Howdy Lighthouse users! I come bearer of good news! We deployed a couple updates in the last few days. It particularly touches spam on public projects, but there are a number of other goodies tha...

https://blog.entp.com/post/62849421564